Head of Visitor Strategy

The Head of Buyers is a Senior role reporting to the MD UK and responsible for the overall vision and strategy for the plans to develop and expand the High Valuer Visitor (HVV) offering for the UK Hub. The Head of Buyers is responsible for a centralised team of Buyer Account Manager and Buyer Executives. This team also has internationally located team members. The Head of Buyers will be responsible for designing and executing a HVB strategy for the RXUK hub that will develop ways to deliver and capture value in our existing Buyer driven shows and review how to extend the HVB programmes across the B2B shows. Furthermore, the Head of Buyers will look to reduce the level of ‘Hosting’ and work to build out best in class meeting scheduling and ultimately matchmaking technologies. The Head of Hosted Buyer has ultimate responsibility for the value proposition, value delivery and value capture of our Hosted buyer product and acts as the source of knowledge to the rest of the business, and to the broader market. Section 2: Job Responsibilities % of Time Key Accountabilities Strategy 20% Strategy and Direction Contributing to the development, communication and promotion of corporate core purpose, vision, mission and values of RELX and RX Developing, communicating and promoting the core Value Propositions of the Buyer offering and championing the role of the Buyer within RX, RELX and the broader market and customer bases. Contributing to the development, communication and promotion of core purpose, vision, mission and values of each of the Buyer programs within the portfolio and inputting into show strategies and Event Value Plans Contributing to the commercial strategy and direction of the RX UK hub portfolio team strategy and commercial plans. Ensuring the support and delivery of the RX business key priorities. Interpreting and communicating the RXUK strategy to the Buyer team and wider community to create buy-in and engagement Challenging the buyer team to align and connect their objectives to the overall RXUK business vision & strategy Driving the improvement of customer satisfaction in your portfolio year on year through focusing on value delivery and value capture 20% Buyer programme metrics capability and skillset Developing consistent drivers and metrics for the Buyer team and buyer offerings Developing a Buyer team training plan for RXUK Assessing resourcing levels and allocations to the 8 portfolios Reviewing Event Value plans for buyer team support Assessing each portfolio Buyer programme potential and assessing additional revenue opportunities Designing and building different buyer products to test in the market including VIP offerings, hosted and partly hosted offerings 20% Buyer Technology Development Influencing, communicating and implementing tools to support the delivery of buyer programmes Vendor management for buyer technologies (eventsair, sector etc.) Technology development and capability supporting the Martech team. Proactively contribute to technology development by representing customer and business needs and matchmaking experience. 40% People Management & Matrix Management Influence and lead organisational transformation / change Establishing clear team and individual goals aligned to RXUK strategy Supporting the cascade of individual goals to ensure clear line of sight between individual targets and RXUK strategy Creating a team culture of empowerment and decision making to encourage self and business development - Encouraging the team to use creativity and considered risk taking to deliver stretching goals - Promoting inter-team working and collaboration to tackle business projects and challenges and deliver results Developing individual and team capability through; - Timely feedback, honest conversations, however tough - Effective coaching conversations at a range of levels within the team - Identification of development needs - Targeting and supporting appropriate training & development - Consistent & regular, effective performance reviews - Empowering others to continuously develop by encouraging people to make decisions at all levels Accountability for retention and development of staff and ensuring that turnover rates are proportionate Recruiting effectively as required against identified needs Knowledge share and using the experience of other teams to improve your own team performance Section 3: Critical Skills/Knowledge/Competencies Ability to use data, research techniques to absorb high amounts of information to keep up with industry trends and developments High levels of presence and gravitas at all times both within the business and in all external relationships, demonstrating empathy with diverse cultures Communicate with conviction and authenticity Understand and proactively manage the stakeholder context, both internal and external Exceptional levels of commercial acumen in decision making Strong operational skills (project and budget management) in order to lead the delivery of the hosted buyer show experience. Section 4: Qualifications/Experience Education / Qualifications: Degree level educated (or equivalent experience). Experience: RX are fully committed to a fair and equitable work environment for our people and in all the countries and territories in which we operate, we comply with local employment and equality laws. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy. RX is in the business of building businesses for individuals, communities and organizations. We elevate the power of face-to-face events by combining data and digital solutions to help customers learn about markets, source products and complete transactions at over 350 events in 25 countries across 42 industry sectors. RX is passionate about making a positive impact on society and is fully committed to creating an inclusive work environment for all our people. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. www.rxglobal.com