Hospitality and Retail Senior Supervisor 25)

Discover a Dynamic Role in Retail and Hospitality Management

Are you a driven and experienced professional looking to make a significant impact within a multi-campus environment? This role presents an exciting opportunity to shape and elevate the retail and hospitality offerings across four distinct campus locations. If you are passionate about creating exceptional customer experiences, driving commercial success, and are adept at managing diverse operational responsibilities, this position is designed for you.

This position offers a unique blend of strategic oversight and hands-on management, focusing on developing compelling promotions, executing impactful advertising campaigns, and expertly managing a sophisticated hospitality booking system. It's a chance to influence a key aspect of the campus experience and contribute directly to its vibrant atmosphere.

Key Advantages for Candidates:

• Broad Operational Exposure: Gain comprehensive experience managing retail and hospitality operations across multiple sites, offering a diverse and enriching career development path.
• Strategic Impact: Play a crucial role in developing and implementing promotions, advertising strategies, and retail line development, directly influencing profitability and customer engagement.
• Technology Proficiency: Become an expert user of the Hospitality Booking Portal (Spoonfed), a valuable skill in modern hospitality management.
• Cross-Functional Collaboration: Work closely with the Catering Manager and Executive Chef, fostering strong relationships with suppliers and contributing to innovative menu and product development.
• Leadership Development: The opportunity to deputise for senior management provides invaluable leadership experience, honing your skills in problem-solving, quality control, and team management.
• Performance Auditing: Contribute to the vital area of retail auditing, ensuring brand standards are met and operations are efficient and compliant.
• Financial Acumen: Develop practical experience in procurement processes, including raising Purchase Orders and managing invoices, contributing to a strong understanding of financial management.
• Client Relationship Management: Engage with internal and external hospitality clients, ensuring memorable experiences and driving commercial growth.

Key Considerations for Your Career Path:

• Adaptability and Problem-Solving: The role requires a proactive approach to handling a variety of operational challenges, from food shortages to equipment failures and quality control. Strong problem-solving skills will be essential.
• Attention to Detail: Meticulousness is key in managing booking systems, updating menus and pricing, and conducting retail audits to ensure accuracy and customer satisfaction.
• Communication and Interpersonal Skills: You will be the primary point of contact for queries and bespoke requests, requiring excellent communication to liaise with staff, suppliers, and clients.
• Strategic Thinking: While hands-on, the role also demands a strategic outlook to identify trends, develop cost-effective retail lines, and create engaging promotions.
• Commitment to Quality: A dedication to maintaining high standards in food quality, service delivery, and overall customer experience is paramount.

This role is an excellent stepping stone for individuals aiming to advance their careers in retail and hospitality management, offering a well-rounded experience in a dynamic educational environment. If you are ready to take on these responsibilities and contribute to a thriving campus community, we encourage you to explore this exciting opportunity further.