IT Support Analyst (I

We have an exciting opportunity for a Support Analyst to join our IT Asset Management and Configuration team. The position will play a crucial role in the delivery of a high-quality customer-focused services to staff and student IT devices.

As a member of the Asset Management and Configuration Team you will be responsible for ensuring all IT assets are tagged and recorded on the IT Asset Register. You will also be responsible for updating and maintaining accurate asset records.

The role will be responsible for configuring devices that relate to the IT desktop service, following the standard configuration procedures, which includes the deployment of the operating system and imaging of devices. 

You will be working with the IT Asset Management and Configuration Team and you will have a pivotal role in assisting and contributing to the services we offer. 

Responsible for assisting with the efficient running of the lifecycle of IT AssetsResponsible for the receipt of IT assets and peripherals, capturing and recording information on our asset management systemResponsible for configuring devices such as laptops, desktops, mobile and apple devicesPreparation of stock reports on assets and peripherals to ensure there is adequate supply available for the smooth running of our servicesManage the disposal of IT assets securely in line with our compliance standard policyWork collaboratively with our wider IT team and liaise with them as and when requiredSupport for completion of site audits to ensure that the asset register is accurateChecking and recording the return of leavers equipmentAssist with testing of new build images for devices with our wider IT teamsProduce, review, and maintain process documentsEnsure service request tickets are updated in a timely mannerCoach and mentor other team membersFollow university health and safety policies and proceduresThis role will involve lifting and moving of IT equipment via trolleys/cages which is an essential part of the job - individual IT assets can weigh up to 10kgContribute to making suggestions on improvements to our servicesThis role will involve lifting and moving of IT equipment which is an essential part of the jobGood organisational and time management skills are essentialPlease note the responsibilities of the role may vary depending on business needs and requirements so flexibility is essential

Professional qualification such as ITIL Foundation v4 desirable

Experience of using a ticketing system is preferable

Experience in working in a IT refresh environment

Experience of working in a highly customer focused role

Strong IT skills including Microsoft Office is essential 

Strong communication skills with the ability to persuade, influence and negotiate

We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential. 

The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so and will be employed by Birmingham City University directly.

Closing Date: 20 Jan 2026

Department: Admin/Support Service

Salary: £35,331 to £39,002 per annum