Facilities Assistant (ER)

The Estates and Facilities department at Birmingham City University is seeking a dedicated and proactive Facilities Assistant to join our team. Based across our multiple campus sites in Birmingham City Centre, you will work closely with a facilities Supervisor, bringing a professional, flexible, and enthusiastic approach to delivering exceptional customer service and facilities management support. Our aim is to uphold the university’s core values through efficient and effective service delivery.

Key Responsibilities:

Frontline Services:

Respond to soft facilities service requests through the Estates and Facilities Helpdesk.Perform general porterage tasks, first-line repairs, and fault reporting.Manage room layouts and assist with light replacements.Oversee periodic high-level activities.

Furniture Layout and Support:

Ensure furniture arrangements in teaching spaces, exam rooms, and event venues meet customer specifications.Inspect equipment and address any maintenance issues.

Repairs and Emergency Assistance:

Handle frontline repairs, including issues like toilet blockages, water leaks, heating, ventilation, and lighting failures.Assist with building incidents and emergencies as required.

Safety and Compliance:

Conduct weekly fire alarm tests and maintain accurate records.Perform daily, weekly, and monthly building inspections to ensure health and safety and environmental compliance.

Customer Interaction:

Report repairs and maintenance requests through the Estates and Facilities Helpdesk portal.Provide timely updates on job progress and resolve issues efficiently.Support faculty and student events, including Open Days (occasionally, during weekends).

Collaboration:

Work closely with other operational teams, including Security and the Student Union, to meet customer expectations.

What We Are Looking For:

To succeed in this role, you should have:

Experience in a customer-focused environment.A collaborative team spirit with the ability to manage multiple tasks and meet deadlines.Strong communication skills, with an emphasis on delivering excellent service.Familiarity with general building maintenance and repair tasks (advantageous).

Essential Skills:

Clear communication, especially through email.Proficiency in Microsoft Office tools, particularly Outlook, Teams, and Excel.Experience using handheld devices (PDA).A solid understanding of health and safety best practices.A full, clean driving licence - (Desirable)

About Birmingham City University:

With a vibrant student body of approximately 24,000 students from 80 countries, Birmingham City University is committed to student success through high-quality education, state-of-the-art facilities, and practical skills development. Our core values—Creating Opportunity, Thinking Differently, and Building Community—guide our dynamic staff and student community.

What’s in it for You:

In return for your dedication and hard work, you’ll enjoy ongoing opportunities for personal and professional development, alongside a competitive benefits package that includes:

Generous annual leave entitlement of 40 days (including bank holidays and closure periods).An attractive direct contribution pension scheme, or the option to retain LGPS for existing or previous members.Access to wellbeing advice and support through our Employee Assistance Programme.A Cycle to Work Scheme.

Why not take a look on the interactive map that shows the facilities across campus.

 

Employment history and qualifications

Information relating to applicants’ career history and their qualifications will be drawn from their ERP record, and specifically information entered under the ‘Skills and Qualifications’ tab of the ‘Career and Performance’ section.

You are strongly encouraged and advised to update these sections of your ERP record with any and all information that you would like to appear on your application. It is vitally important that you update your record to include your qualifications if those qualifications are essential criteria for the responsibility you wish to apply for.

Please be aware that apart from the Previous Employment and Degrees & Qualifications sections, all other details on your talent profile will be visible to your line manager.

When completing your profile, should you be unable to locate a specific professional body or certification that you would like to include on your profile please email: [email protected] and they will add this as soon as possible.

For further guidance on updating your Talent Profile, please refer to the user guide: Building Your Talent Profile in ERP

The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so and will be employed by Birmingham City University directly.Birmingham City University are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential. 

The University is proudly Disability Confident. This means amongst other things that we commit to offering a guaranteed interview to disabled applicants who fully meet the essential criteria for each role.

 

Closing Date: 20 Jan 2026

Department: Admin/Support Service

Salary: £26,266 to £28,995 per annum Permanent