IT Support Specialist

Middlesex University: An Opportunity to Cultivate Your IT Expertise

Middlesex University, a forward-thinking institution committed to empowering both its students and staff, presents an exciting career opportunity for an IT professional. With a clear vision to be a leader in transforming potential into success, the Digital & Library Services team is actively seeking an enthusiastic and skilled IT Support Specialist. This role offers a compelling pathway for individuals eager to contribute to a dynamic academic environment while advancing their own technical capabilities.

Key Advantages for Aspiring IT Professionals:

• Skill Enhancement and Development: This position is designed for growth. You will have ample opportunities to hone your existing IT skills and acquire new ones, actively contributing to the University's robust Digital & Library Service systems infrastructure.
• Impactful Contribution: As an IT Support Specialist, you will be at the forefront of delivering high-quality IT support services to a diverse community of students and staff. Your efforts will directly influence the seamless operation of the university's academic and administrative functions.
• Customer-Centric Role: The role emphasizes building strong, positive relationships with users. This means not only resolving technical issues but also proactively understanding needs and providing tailored solutions and documentation, fostering a true partnership with your "customers."
• Collaborative and Independent Work: You'll thrive in a team environment, collaborating with colleagues, yet also be empowered to work independently, demonstrating initiative and problem-solving skills.
• Commitment to Service Excellence: Middlesex University values a professional approach to customer care. This role provides a platform to showcase your excellent interpersonal skills and your ability to provide guidance to users with varying levels of IT proficiency.
• Structured Support Environment: The role ideally benefits from proven experience within an ITIL service management support environment, offering a structured framework for efficient problem-solving and service delivery.

Key Considerations for Your Career Path:

• Essential Time Management: The ability to efficiently manage your workload and prioritize tasks is crucial. You will be expected to escalate requests effectively when necessary, ensuring timely resolution for all users.
• Adaptability in a Diverse Setting: Working within a rich and diverse academic environment means encountering a wide range of technical challenges and user needs. A flexible and adaptable approach will be highly beneficial.
• Proactive Communication: Establishing and maintaining positive customer relationships requires proactive and clear communication. Your ability to listen, understand, and articulate solutions will be paramount.
• Commitment to Continuous Learning: While strong technical skills are sought, a genuine willingness to learn and adapt to new technologies and processes is equally important for long-term success in this role and within the university's evolving digital landscape.

This IT Support Specialist position at Middlesex University offers a rewarding career path for dedicated IT professionals looking to make a tangible impact within a supportive and development-focused organization. The salary range for this permanent role is £33,125 to £36,698 per annum.