Incident Response and Operations Assistant Manager

## Opportunity Review: Incident Response and Operations Assistant Manager

This role presents an exciting opportunity for a motivated individual to join the burgeoning Embedded Finance team at Lloyds Banking Group. As a dynamic start-up business unit within Consumer Lending, this team is at the forefront of developing innovative financial solutions to meet customer needs in real-time. If you are eager to learn, adept at building cross-functional partnerships, and possess the resilience to navigate evolving market and regulatory landscapes, this position could be an excellent fit for your career aspirations.

The role emphasizes a collaborative, commercial, and agile approach within a fast-paced and fun team environment. You will play a crucial part in identifying and communicating the impact of incidents and issues, working closely with senior leaders to ensure swift resolution. A key aspect of this position involves supporting root cause analysis, capturing lessons learned, and driving continuous improvement through the maintenance of incident response playbooks and service disruption models.

Key Advantages for Potential Candidates:

• Career Growth in an Innovative Environment: Be part of a new venture within a large, established organization, offering the chance to shape its direction and contribute to cutting-edge financial propositions.
• Impactful Role: Directly influence the resolution of critical incidents, contributing to operational stability and customer satisfaction.
• Development of Key Skills: Enhance your abilities in incident management, root cause analysis, stakeholder management, and strategic process improvement.
• Flexible Working: The role supports hybrid working arrangements, allowing for a healthy work-life balance by blending office-based collaboration with remote flexibility.
• Inclusive Culture: Lloyds Banking Group is committed to fostering diversity and inclusion, providing a supportive environment where all employees can thrive.
• Comprehensive Benefits Package: Enjoy a generous pension, annual bonus potential, share schemes, adaptable lifestyle benefits, ample holiday, and strong wellbeing and parental leave policies.

Key Considerations for Your Career Path:

• Resilience and Adaptability: The role requires individuals who are self-motivated, can manage diverse workloads, and demonstrate resilience when facing challenges and change. Seeing change as an opportunity for evolution will be key.
• Strong Communication Skills: The ability to clearly articulate complex or technical information to various audiences, including senior leadership, is paramount.
• Stakeholder Collaboration: You will need to build and maintain effective relationships with a broad range of internal and external stakeholders.
• Customer-Centric Mindset: A genuine understanding of customer needs and a passion for developing creative solutions to meet them will be essential for success in this role.
• Analytical Acumen: Strong analytical skills are required to contribute effectively to problem-solving and process improvement initiatives.
• Geographical Flexibility: While a hybrid model is in place, the role is based in Chester, Leeds, or Manchester, so consider your commuting preferences.

This Incident Response and Operations Assistant Manager position offers a compelling blend of operational responsibility and strategic contribution within a forward-thinking team. If you are driven, collaborative, and eager to make a tangible difference in the evolving world of embedded finance, this opportunity warrants serious consideration for your career advancement.