Knowledge & CRM Coordinator

Your Role We are seeking an organised, detail-oriented, and analytically minded Knowledge & CRM Coordinator to support the implementation of knowledge management and client relationship strategies across the EU region. Reporting to the Regional Knowledge Manager, this role provides essential coordination and administrative support to ensure the effective organisation of internal knowledge resources and the delivery of meaningful data insights. This is a support role that contributes to data collection, content management, and stakeholder coordination—helping to promote a culture of knowledge-sharing and enable data-informed decision-making. Please note, this role is not remote. We look forward to working with our new Knowledge & CRM Coordinator in our incredible London office. What You Will Do Knowledge Management & Organisational Support Assist the Knowledge Manager in maintaining and updating a centralised knowledge management system. Support the curation and organisation of internal resources, such as documents, reports, and best practices across our platforms. Help ensure internal content is accurate, current, and easily accessible. Coordinate logistics and materials for knowledge-sharing sessions, workshops, and internal communications. Track and report on usage and engagement metrics to inform ongoing improvements. Act as a point of contact for internal requests related to knowledge materials and content updates. Data Support & Business Intelligence Coordination Assist in collecting and preparing data from internal and external sources for analysis. Support the creation and usage of dashboards and reporting tools using platforms such as Power BI, Salesforce and Tableau under the guidance of the Knowledge Manager. Perform initial data cleaning and validation to ensure accuracy and consistency. Support the creation of basic visualisations, summary reports, and data insights for internal stakeholders. Help ensure the quality and structure of CRM-related data to support relationship tracking and engagement reporting. CRM & Client Strategy Support Provide administrative support for CRM initiatives, including updating records, monitoring data quality, and preparing reports. Coordinate client data and insights to support outreach strategies and planning. Collaborate with the Knowledge Manager and internal teams to align CRM data with knowledge management efforts. Stakeholder Coordination & Reporting Support cross-functional teams by helping align knowledge and data activities with broader business objectives. Assist in preparing reports, presentations, and documentation for internal meetings. Communicate regularly with the Knowledge Manager to ensure priorities are met and deliverables are on track. Provide feedback on tools and processes to improve coordination and operational efficiency. Life at Gensler We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical and dental insurance, season ticket loans, pension and twice annual bonus opportunities. As part of the firm commitment to professional development, Gensler offers reimbursement for certain professional qualifications and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programmes or classes. We view our professional development programmes as strategic investments in our future. #LI-SE1 At Gensler, the value of our work stems from its positive impact on the human experience. We are a dynamic and collaborative design firm uniting creativity, research, and innovation to solve complex problems for our clients. Our work challenges conventional ideas about architecture and the built environment. We aren’t just designing buildings—we are reimagining cities and places that make a difference in people lives. Founded in 1965, Gensler has built a team of 6,000 professionals who partner with clients in over 100 countries each year. Everything we do is guided by our mission: to create a better world through the power of design. NOTICE TO APPLICANTS We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. Individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. See also Know your rights: Workplace discrimination is illegal, right to work and E-verify program, as required by law. Gensler endeavors to make gensler.com/careers accessible to all applicants. If you need assistance or an accommodation due to a disability, you may contact us. Regarding Gensler approach to recruiting new talent, we will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with Gensler to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing Gensler should email info@gensler.com.