Loss Adjustor - Croydon/South London

Job Opportunity: Loss Adjuster with Aviva

This is an exciting opportunity for a driven and customer-focused individual to join Aviva as a Loss Adjuster. If you are looking to transition from a desk-based role or advance your career in the insurance sector, this position offers a unique blend of client interaction, technical assessment, and claim management.

Key Advantages for Candidates:

• Career Progression: This role is specifically highlighted as a potential next step for desk-based adjusters, offering hands-on field experience and broadened responsibilities.
• Customer-Centric Approach: The position emphasizes delivering exceptional customer service, making it ideal for individuals who enjoy direct interaction and problem-solving for clients during challenging times.
• Comprehensive Skill Development: You will gain valuable experience in site assessment, liability determination, work scope creation, policy validation, settlement agreements, and supplier appointment. This holistic approach to claims management will significantly enhance your professional skillset.
• Work-Life Balance & Flexibility: While the role involves site visits and occasional travel, Aviva offers a "smart working" model, typically combining office and remote work, and provides flexible hours, including evenings and weekends, to accommodate varying needs.
• Competitive Compensation & Benefits: The salary range of £34,000 - £52,000 (dependent on skills, experience, and location) is attractive. Furthermore, Aviva offers a substantial benefits package, including:
  • A bonus opportunity of up to 8% of your annual salary.
  • A generous pension scheme with Aviva contributing up to 14%.
  • 29 days of holiday plus bank holidays, with the option to buy or sell up to 5 days.
  • Significant discounts on Aviva products and other retailer benefits.
  • Share purchase and savings schemes to allow you to share in Aviva's success.
  • Supportive policies for parental and carer leave.
  • Opportunities for personal development and community involvement through paid volunteering days.
• Commitment to Wellbeing and Inclusivity: Aviva demonstrates a strong commitment to employee wellbeing and fosters an inclusive environment, actively encouraging applications from individuals of all backgrounds and experiences. They also provide specific support for applicants with disabilities.

Key Considerations for Candidates:

• Field-Based Responsibilities: A significant portion of this role involves visiting customers at their homes to conduct assessments. Candidates should be comfortable with travel and independent work.
• Technical Expertise: Strong technical knowledge in building pathology and an understanding of Flood, Escape of Water (EOW), and Fire damage management are crucial for accurate assessments and effective claim resolution.
• Software Proficiency: Experience with claims scoping and management software (e.g., Symbility, Exactaware) and tablet technology is essential for efficient on-site operations.
• Adaptability: The role requires self-motivation, effective personal appointment management, and the ability to work out of area during major incidents, demonstrating a need for flexibility and resilience.
• Communication and Empathy: Exceptional communication and empathy skills are paramount, especially when delivering sensitive news to customers and maintaining strong client relationships throughout the claims process.

This Loss Adjuster position at Aviva is an excellent opportunity for individuals looking to leverage their existing insurance knowledge or transition into a more dynamic, customer-facing role. With a strong emphasis on personal growth, competitive rewards, and a supportive work environment, this role promises a rewarding career path within a leading insurance provider.