Miu Miu London Department Manager (London, GB)

Prada Group: Elevate Your Career in Luxury Retail Management

The Prada Group, a name synonymous with Italian heritage, innovation, and global luxury, invites ambitious professionals to join their distinguished team. With a rich history dating back to 1913, the Group has established itself as a world leader, operating under iconic brands such as PRADA, Miu Miu, Church’s, and Car Shoe, across more than 45 countries and embracing a workforce from over 100 nationalities. This is an exceptional opportunity to become a key player within a dynamic and internationally recognized luxury fashion house.

The Opportunity: A Visionary Brand Ambassador and Business Leader

This role is designed for an individual who is not only a passionate Brand Ambassador but also a strategic business leader. You will be instrumental in embodying and communicating the Prada Group's philosophy and values to both your store team and, most importantly, the clientele. The core of this position lies in driving departmental success through unwavering accountability for performance, meticulously implementing strategies to achieve targets, and ensuring an unparalleled client experience. Your presence on the sales floor, leading by example, will set the standard for client-centricity.

Key Responsibilities and Your Impact:

As a leader within the Prada Group, your responsibilities will be multifaceted and impactful:

• Financial Acumen & Sales Excellence: Spearhead your department's team to not only meet but exceed financial targets and sales performances, contributing significantly to the overall store's success.
• Strategic Business Development: Collaborate closely with Store and Deputy Store Managers to develop and execute robust business plans, underpinned by insightful analysis of departmental performance and proactive proposal of action plans.
• KPI Achievement: Motivate and guide your team to surpass their Key Performance Indicator (KPI) targets, ensuring optimal operational efficiency and commercial outcomes.
• Client-Centricity & Experience: Champion the "Client Above All" ethos by actively engaging on the sales floor, fostering a welcoming environment, and ensuring the team is dedicated to meeting every client's needs.
• Omni-Channel Integration: Drive awareness and adoption of Omni-Channel strategies, empowering your team to leverage digital tools for enhanced client relationships and business objective achievement.
• E-commerce Excellence: Contribute to the growth of the e-commerce channel by ensuring timely order fulfillment and consistently delivering a high standard of service.
• Market Insight: Stay abreast of market trends, particularly within your department's focus, and share valuable insights with relevant internal functions.
• Visual Merchandising: Ensure displays are captivating and optimized for sales, adhering strictly to Company guidelines.
• Clienteling & Relationship Management: Cultivate deep client relationships, foster a clienteling mindset, and implement meaningful after-sales experiences to strengthen loyalty and drive repeat business.
• Complaint Resolution: Proactively manage customer complaints to safeguard and positively reinforce client relationships.
• Team Motivation & Development: Act as a powerful motivator, fostering team spirit through effective communication and cultivating a positive, energetic environment.
• Knowledge Sharing & Training: Master all company tools and applications, ensuring your team is consistently informed of updates. Inspire and train your sales team on product knowledge, sales techniques, client service, and company policies.
• Talent Identification & Growth: Identify high-potential individuals within your team for internal development opportunities, collaborating with the Store Manager on their career progression.
• Operational Efficiency: Oversee back-of-house organization, ensuring the protection of company assets and adherence to grooming standards.
• Procedure Enforcement: Ensure proactive implementation of all company policies and procedures, managing operational activities within your department.

Advantages for Your Career Path:

Joining the Prada Group offers a unique platform for professional advancement and personal growth:

• Brand Prestige: Align yourself with a globally recognized and respected luxury brand, enhancing your professional reputation and CV.
• International Exposure: Immerse yourself in a multicultural environment and contribute to a global retail operation.
• Continuous Learning: Benefit from ongoing training and development, focusing on product knowledge, sales techniques, and leadership skills, ensuring you remain at the forefront of the luxury retail industry.
• Career Progression: The Prada Group is committed to talent development, offering clear pathways for advancement within the organization.
• Impactful Role: Play a pivotal role in shaping client experiences and driving the success of a key luxury brand.
• Innovative Environment: Work in a creative and forward-thinking setting that values curiosity and the pursuit of excellence.

Key Considerations for Aspiring Candidates:

To thrive in this role, consider the following:

• Luxury Retail Experience: Prior experience in a similar role within a department store, particularly with luxury Ready-to-Wear, is highly advantageous.
• Client Service Excellence: A deep understanding and commitment to delivering high-level customer service are paramount.
• Clienteling Proficiency: Proven experience in driving CRM KPIs and promoting a clienteling concept is essential.
• Interpersonal Skills: Excellent communication, interpersonal skills, and the ability to build strong relationships are critical for team leadership and client engagement.
• Results-Orientation: A strong drive to achieve objectives and a results-oriented approach will be key to your success.
• Teamwork: The ability to collaborate effectively within a team and foster a supportive work environment is crucial.
• Language Proficiency: Fluency in English is required.

The Prada Group is dedicated to fostering an inclusive work environment, championing equal opportunities for all. They believe diversity is a core value and are committed to building a fair and respectful workplace. If you are a driven, client-focused professional with a passion for luxury, this opportunity at the Prada Group could be the perfect catalyst for your next career milestone.