National Account Manager - Ecommerce

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Review: National Account Manager - Ecommerce at PZ Cussons

Are you a driven and ambitious sales professional looking to make a significant impact within the dynamic world of e-commerce? PZ Cussons, a renowned FTSE-250 company with a rich history dating back to 1884, presents an exciting opportunity for a National Account Manager specializing in e-commerce. With a clear purpose of "For everyone, for life, for good," PZ Cussons places sustainability and consumer well-being at the forefront of its operations, offering a chance to align your career with meaningful brand values.

This role is strategically positioned within a transformative period for PZ Cussons, with a strong emphasis on building a best-in-class, high-performing pure-play sales team. The primary focus for this position is on Amazon, recognized as the cornerstone of their e-commerce transformation strategy and the biggest growth opportunity over the next three years. If you're eager to be at the vanguard of shaping e-commerce strategies and driving significant commercial growth for well-loved brands like Carex, Cussons Baby, Sanctuary Spa, and St. Tropez, this could be an ideal fit for your career trajectory.

Key Advantages for Candidates:

• Impactful Growth Opportunity: You'll be instrumental in driving explosive top and bottom-line growth for established and trusted brands within the highly competitive Amazon marketplace. The potential for significant NNS and OP improvement over the next 2-3 years offers a tangible measure of success and impact.
• Strategic Influence: This role offers the chance to not only set standards but also create a culture for other markets to follow. You will have the autonomy to define and support the right approach to maximize e-commerce ambitions, directly shaping the future of PZ Cussons' online presence.
• Brand Stewardship: You will be the guardian and steward of PZ Cussons' brands on Amazon, working closely with an external agency to build a consumer-facing, brand-building commercial plan. This involves translating strategy into execution and ensuring brand integrity in a digital-first environment.
• P&L Ownership: With direct responsibility for managing the P&L for Amazon (£19m annual turnover) and indirectly supporting Ocado (£3m annual turnover), you will gain valuable experience in financial management and strategic decision-making.
• Innovation and Agility: The role encourages channel-specific innovation based on consumer insights, fostering an agile approach to business. You'll be empowered to identify and act on opportunities to deliver on or exceed expectations.
• Global Expansion: Opportunity to work on international expansion plans, including launching into Europe and the Middle East, providing exposure to broader market dynamics.
• Development and Learning: PZ Cussons is committed to developing industry-leading best practices. You'll have opportunities to identify improvement areas, implement new processes, and contribute to a high-performance culture focused on continuous improvement and engagement.
• Flexible Working: A hybrid work policy (2-3 days in office) and an early finish every Friday at 1 pm demonstrate a commitment to work-life balance.
• Meaningful Purpose: Align your professional goals with a company that prioritizes sustainability and the well-being of people and communities, contributing to a brand with a strong social conscience.

Key Considerations for Candidates:

• E-commerce Focus: While e-commerce experience is preferred, the role heavily emphasizes driving growth within the Amazon ecosystem. Candidates with strong commercial acumen and a proven ability to develop and execute profitable growth strategies in a pure-play or e-commerce environment will excel.
• Cross-Functional Collaboration: Success in this role hinges on effective cross-functional collaboration, working closely with brand leads and internal teams to execute plans and drive initiatives.
• Analytical Skills: Strong proficiency in Microsoft Excel and a keen ability to analyze account performance, market behaviors, and track KPIs are essential for developing plans and optimizing growth.
• Relationship Management: Building strong working relationships with external partners, particularly the Amazon agency, is crucial. You'll need to represent PZ Cussons effectively and influence decision-making.
• Adaptability and Resilience: The role operates in a fast-paced environment with significant growth ambitions. Candidates should be adaptable, able to manage multiple priorities, and thrive under pressure. A willingness to "get stuck in" and support critical business needs is important.
• Brand Passion: A genuine passion for FMCG/consumer-facing retail brands and products will be a significant advantage in effectively representing and growing these world-leading brands.
• Global Organization Dynamics: The ability to drive change within a global organization and understand different perspectives will be beneficial.
• Visa and Relocation: Please note that visa sponsorship and relocation support are not provided for this role. Applicants must have the right to work in the UK.

This National Account Manager - Ecommerce position at PZ Cussons offers a compelling opportunity for individuals seeking to drive substantial growth, influence strategic direction, and contribute to a company with a strong purpose. If you are a results-oriented professional with a passion for e-commerce and a desire to make a tangible impact, this role is worth serious consideration for your career path.