Enterprise Service Manager, Global Delivery - Payroll Activation (GB)

Unlock Your Potential: An In-Depth Look at the Enterprise Service Manager, Global Delivery – Payroll Activation Role at Vistra

Are you a seasoned professional seeking an opportunity to drive impactful change within the dynamic world of global business services? Vistra, a company driven by the purpose of progress, is offering a compelling role for an Enterprise Service Manager, Global Delivery – Payroll Activation. This is more than just a job; it's a chance to be at the forefront of enabling clients to achieve their global ambitions with seamless efficiency.

This full-time, permanent position, open to candidates in both the UK and Europe, offers a significant opportunity to contribute to Vistra's Customer Success department and its strategic growth. If you thrive in a challenging, client-centric environment and possess a passion for operational excellence, this role is designed for you.

The Heart of the Opportunity: Purpose and Scope

Reporting to the Global Payroll Manager – Payroll, the Enterprise Service Manager (ESM) plays a pivotal role in the strategic planning, design, and execution of global payroll delivery for Vistra's clients. Your primary focus will be on client payroll activations, ensuring accuracy, timeliness, and the highest levels of client satisfaction. This is a hands-on position where you'll be directly influencing client experience and Vistra's reputation.

The scope of this role is significant, encompassing:

• Managing a portfolio of Tier 1 and Tier 2 clients, requiring exceptional project management and client engagement skills.
• Leveraging your strong understanding of Global Delivery and internal stakeholder management to navigate complex international landscapes.
• Applying your expertise in Global Payroll Delivery to develop and implement robust global standards that ensure delivery resilience and effective risk mitigation.
• Acting as a critical single point of contact during 'crisis' situations, requiring a calm and decisive approach to resolve underperformance and manage client communications with clarity and confidence.

Key Advantages for Aspiring Candidates:

• Strategic Impact: You'll be instrumental in facilitating the international expansion of clients, offering end-to-end accounting, HR, payroll, and tax solutions. Your role directly contributes to Vistra's mission of removing the friction of global business complexity.
• Global Exposure: This role offers a truly international perspective, working with a vast network of Vistra offices, alliance partners, and professionals worldwide.
• Client-Centric Growth: You will drive the activation of new global payrolls, manage relationship governance, and foster strong client communications, directly impacting client retention and account growth.
• Career Development: Vistra is committed to building a culture where people can thrive. You'll have opportunities to identify new client needs, collaborate with internal teams, and contribute to Vistra's strategic account plans and revenue growth.
• Teamwork and Mentorship: The role emphasizes strong teaming, with opportunities to mentor and onboard new community members, fostering a collaborative and supportive environment.
• Comprehensive Benefits: Vistra offers a competitive benefits package, including generous annual leave, private medical insurance, health cash plan, attractive pension contributions, life assurance, and a range of other valuable perks designed to support your well-being and financial security.

Key Considerations for Your Career Path:

• Essential Skillset: Success in this role hinges on a blend of strong project management, excellent client management, robust communication across diverse cultures, and a deep understanding of global payroll operations. Your ability to build trust and rapport quickly will be paramount.
• Problem-Solving Prowess: You will be tasked with navigating complex and sometimes contradictory information to solve client issues effectively. This requires analytical thinking and the ability to engage experts as needed.
• Resilience Under Pressure: The 'crisis' management aspect of this role demands a cool head, adaptability, and the ability to communicate effectively during challenging times.
• Strategic Thinking: Beyond operational execution, you'll be expected to identify opportunities for account growth by aligning client needs with Vistra's broader service offerings.
• Experience Alignment: Candidates with a Bachelor's degree and ideally 5+ years of experience in payroll/HR within a client-facing environment, coupled with operational and client management expertise, will be well-positioned for this role.

In Conclusion:

The Enterprise Service Manager, Global Delivery – Payroll Activation role at Vistra presents a unique chance to combine your passion for operational excellence with a desire to drive client success on a global scale. If you are a motivated, client-focused professional with a strong background in global payroll and a knack for problem-solving, this is an exciting journey worth considering. Vistra's commitment to progress and its supportive culture make this an exceptional opportunity to advance your career and make a tangible difference.