Operational Delivery Assistant

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK. In the UK the Freightliner Group operates under a number of legal entities including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd. Purpose of Role To provide a comprehensive support role to the Train Service Controllers, Payroll, Rosters and operational staff, by monitoring and managing defined activities. Main Duties and Responsibilities Safety You have specific duties and responsibilities on a day to day basis for the occupational health and safety of colleagues, stakeholders and other rail users. Ensure a positive safety culture is developed within your area of responsibility, which is supported by robust safety processes in accordance with company standards, industry standards and legislation. Ensure that where appropriate, actions are carried out in accordance with emergency procedures for major incident/accident management or any other rules, procedures and instructions relevant to your role. Ensure that any operating or occupational accidents and incidents involving employees that are identified by you, or identified to you by other people, are advised to your line manager. Ensure that any safety equipment provided to you, that you have been trained to use, is deployed in a proper and appropriate manner. Ensure all safety critical staff comply with the company Drug and Alcohol Policy (RG_GEN023.) Manage the normal day to day operation of Freightliner services in a safe and proper manner in accordance with Safety Certificate, Railway Group Standards and Freightliner requirements via the company standards and training provided. Ensure that all communication in relation to Freightliner train services complies with all current operating rules, regulations and notices. Ensure that statutory reporting is carried out as required. Taking prompt and appropriate action to ensure safety of people and equipment and infrastructure in normal operating conditions and during out of course situations as detailed in company standards. Comply with instructions contained within company standards. Observe requirements of OPSHH006 standard. Complete mandatory safety training as/when required. Compliance and Standards Booking staff on/off duty and capturing details of hours worked in real-time – Including, but not limited to overtime, rest day working, harmonisation payments, persuasion payments. Monitoring staff that fail to book on as rostered and follow up. Book or approve taxis for company staff as required. Report any staff sickness to the appropriate managers and roster sections, via the defined reporting process. Ensure fatigue checks are undertaken on rest day available staff BEFORE they are requested to work. Assist the Train Service Controllers where possible, to provide driver and ground staff cover following sickness and service disruption. Complete medication advice forms as required. Issue safety communications messages as required throughout the business. Monitor and highlight any drivers and/or ground staff that may be late on duty (after rest) following late running. Manage the driver exceedance register and issue reference numbers as required. Issue emergency PPE codes to operational staff as required. Issue train running sitrep emails to specified company users and customers as required. To undertake additional/alternative work where competent to do so, as directed by your line manager. Experience, Knowledge, Qualifications and Training Experience of Railway Operations. Excellent oral and written communication skills. Ability to work under extreme pressure and in emergency situations. Good negotiation skills and able to resolve problems. Strong IT Skills. Keen and conscientious approach to work, able to concentrate for long periods on detailed information. Behavioural Competencies / Personal Traits A positive mindset of curiosity, innovation, enthusiasm and creative thinking. Be resilient to change and embrace the use of new technologies. Commitment to work safely, and that it is the first consideration in everything that we do. Flexibility in respect of hours worked, location, application and output, dependant on the operational requirements of the business – you may be required to work out of hours, at weekends, or away from home/overnight stays on occasion. Maintenance of trust, tact and confidentiality – Any breach of confidentiality, pursuit of personal agendas, or expression of opinions not directly related to the requirements of this role will not be tolerated. Awareness of the nature of our customers business requirements and an outward looking focus towards helping them achieve their objectives. Ability to work to standardised instructions and processes and ensuring that others do the same. Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential. We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles. In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team. Freightliner is an established rail freight provider with businesses in the UK and Continental Europe. Offering customers a wide range of rail freight solutions to cater for the requirements of a diverse market sector, we provide a safe, reliable and cost effective rail freight partnership. At the core of all we do are our employees. Their hard work is fundamental to our success and we are equally committed to their growth and safety. Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential. We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles. In return we can offer competitive pay, excellent benefits, a fantastic final-salary pension scheme and a rewarding career in an award-winning team.