Operations Manager - Operational Reporting & Insights​

## Operations Manager - Reporting & Insight: A Strategic Opportunity for Data-Driven Leaders

This role presents a compelling opportunity for an experienced Operations Manager to join the Co-op Business Services (CBS) team and spearhead their Reporting & Insight Services. If you possess a passion for transforming raw data into impactful, actionable insights and a proven track record of leading teams to drive service excellence, this position offers a significant platform to influence strategic decision-making across the entire Co-op organisation.

Key Advantages for Candidates:

• Impactful Leadership: You will have the chance to lead and mentor a team of 4 to 10 individuals, fostering a culture of growth, accountability, and collaboration. This is a prime opportunity to hone your leadership skills and make a tangible difference in team development.
• Strategic Influence: This role is central to the Co-op's vision of "co-operating to build more value for member-owners every day." You will be instrumental in shaping how data is leveraged to drive decisions and enhance services, offering a high level of strategic visibility and influence.
• Drive Transformation: The position actively encourages embedding end-to-end thinking and championing innovation within reporting processes. If you are a forward-thinker who thrives on process improvement and introducing new methodologies, this role is an ideal fit.
• Customer-Centric Focus: A core aspect of this role is ensuring that customer needs are at the heart of all service design and delivery. This aligns with a modern, purpose-driven approach to business operations.
• Hybrid Working: Enjoy a flexible work-life balance with a hybrid model, splitting your time between home and the Manchester city centre office approximately twice a week.
• Comprehensive Benefits Package: Beyond a competitive salary of £50,320 to £60,000, the Co-op offers a generous benefits package. This includes an annual bonus, 28 days of holiday (rising with service), a pension scheme with up to 10% employer contributions, private healthcare, access to a subsidized gym, and ongoing coaching and training to support your career advancement. The innovative Wagestream app also provides access to a percentage of your earned pay as you need it.
• Purpose-Driven Organisation: Joining the Co-op means becoming part of a member-owned organisation deeply committed to putting people and communities first. This is a chance to contribute to a business powered by purpose.
• Commitment to Diversity and Inclusion: The Co-op actively fosters diverse teams and welcomes applications from all backgrounds. They are a Disability Confident employer, committed to providing reasonable adjustments throughout the recruitment process.

Key Considerations for Your Career Path:

• Transformational Experience: The ideal candidate will have demonstrable experience in setting up or transforming services, ideally within a shared services environment. This suggests a need for individuals who can not only manage but also architect and evolve operational functions.
• Data & Analytics Proficiency: Strong Power BI skills are essential, coupled with experience using data from major enterprise systems like Oracle or SAP. This indicates a requirement for a hands-on understanding of data management and reporting tools.
• Analytical and Communication Skills: The role demands excellent analytical thinking, as well as strong communication, influencing, and coaching abilities. The ability to translate complex data into clear, compelling narratives for various stakeholders is crucial.
• Curiosity and Initiative: A curious mindset and a proactive approach to driving change are highly valued. Candidates should be comfortable identifying opportunities for improvement and taking ownership of initiatives.
• Empathy and Collaboration: The ability to connect across teams and lead with empathy and purpose is a key leadership attribute. This role requires a leader who can foster strong working relationships across the organisation.

This Operations Manager position offers a unique blend of strategic leadership, data-driven decision-making, and a rewarding work environment within a purpose-led organisation. It's an excellent opportunity for ambitious professionals seeking to advance their careers by making a significant contribution to a respected and member-focused entity.