Operations Manager

End Date Tuesday 20 May 2025 Salary Range £59,850 - £66,500 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary see below details Job Description JOB TITLE: Operations Manager SALARY: £59,850 - £66,500 LOCATION: Edinburgh HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity We have an exciting opportunity for an Operations Manager to lead our specialist complex change project team. Service is a part of our Insurance, Pensions and Investments (IP&I) division which provides critical services to work identify and implement complex regulatory change. We're passionate about continuing to simplify our business and processes and continue the great culture making this a great place to work for our colleagues. With a focus on measuring what is important to internal and external customers through end-to-end programme journeys, our team are transforming in order to support us to meet the needs of our project requirements every day. What a superb time to join the team. You'll support the business by leading subject matter experts and ensuring the project team can support the wider programme by looking all aspects of risks, issues and deliverables. You'll inspire colleagues, creating high performing teams with a passion for delivering great service. Additionally, there will be a requirement for future change activity to be understood, delivered with an agile mindset and safely embedded, with the customer at the forefront of thinking. The ideal candidate will have leadership experience, and a knowledge of Workplace Pensions would be beneficial. You'll have the ability to drive, influence and inspire teams to deliver the best service for our customers. You'll influence at a senior level and contribute to our strategic direction to ensure continued success and transformation of the customer experience. Why Lloyds Banking Group We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive. What be you’ll doing Role modelling and embedding LBG Group Values. Build and maintain a successful business area, developing a team which provides an efficient mix of technical and leadership capabilities and behaviours to deliver business goals Work across the business to anticipate and respond to emerging risks and reputational matters and ensure projects are delivered on time and smoothly Lead in the development and own the implementation of short and medium-term operational plans in the context of our strategy Provide insightful information, guidance, and advice to influence business decisions. Ensuring you can demonstrate a strong control environment, providing oversight of key risks and issues with the ability to develop fully effective controls. Develop and maintain strong working relationships, engage cross functional partners to optimise business results. Ensure that workplace pension schemes are onboarded and offboarded with full project management, risks, actions, issues, and decisions logged accordingly What you'll need Strong interpersonal and communication skills are essential – we need you to be able to ‘tell the story’. Strong Leadership skills and the ability to manage multiple different functions to bring them together as one team. Resilience is key! Whilst joining a super supportive team, things are often fast paced with a requirement to manage multiple priorities. Understands and demonstrates Leadership skills to maintain the great culture we pride ourselves with, to allow colleagues to achieve their best. Strong workplace pensions knowledge and project management skills Does this sound like you? If so, we would love to hear from you! About working for us: Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know We also offer a wide-ranging benefits package, which includes: • An annual performance-related bonus • Share schemes including free shares • Benefits you can adapt to your lifestyle, such as discounted shopping • 30 days’ holiday, with bank holidays on top • A range of wellbeing initiatives and generous parental leave policies If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.