Operations Support Senior Supervisor

Discover a pivotal leadership opportunity within Citi's Operations team as an Ops Sup Sr. Supervisor. This role offers a chance to shape and guide a dedicated team responsible for delivering essential operations support services, particularly within the critical domain of Tax Operations & Reporting. If you are a seasoned professional with a passion for operational excellence, governance, and driving impactful change, this position presents a compelling next step in your career.

At its core, this role is about ensuring the seamless and accurate execution of tax reporting processes, aligning with Citi's robust operational infrastructure. You will be instrumental in overseeing the delivery of US, FATCA, and CRS tax reporting by our FRSS team in Mumbai, establishing clear governance, and rigorously tracking performance against established KPIs and SLAs.

For candidates looking to advance their leadership and expertise, this position offers significant advantages:

• Strategic Impact: Take ownership of critical tax operations and reporting functions, directly influencing the accuracy and timeliness of vital financial information.
• Leadership Development: Provide direct leadership and direction to a team, fostering their growth and ensuring high performance. This is an ideal role for individuals ready to step into a more significant management capacity.
• Cross-Functional Collaboration: Engage with diverse stakeholders, including remote offshore teams, Corporate Tax leads in the UK, and internal/external auditors, broadening your professional network and understanding of global operations.
• Process Improvement Focus: Drive continuous process reviews and enhancements, strengthening the control environment and promoting operational efficiency within Tax Operations & Reporting.
• Risk Management & Compliance: Play a key role in ensuring adherence to operational procedures, regulatory controls, and robust internal testing (MCA tests), demonstrating a strong commitment to risk mitigation and ethical conduct.
• Career Growth & Development: Citi offers extensive learning and development resources, supporting your ongoing professional journey.

When considering this opportunity, here are some key factors to keep in mind:

• Experience Requirements: A minimum of 5 years of experience in delivering Tax Operations processes, with a strong emphasis on US & UK Tax Reporting, FATCA, and CRS requirements, is essential. Subject Matter Expertise in Section 17/18 reporting is also highly valued.
• Remote Team Management: Proficiency in engaging with and managing remote offshore teams is a daily operational necessity.
• Adaptability & Problem-Solving: The role demands proactive leadership, strong organizational skills, and a demonstrated ability to solve complex problems and make sound decisions.
• Communication Prowess: Consistent, clear, and concise written and verbal communication skills are paramount for effective stakeholder management and team direction.
• Commitment to Controls: A deep understanding of and commitment to establishing and maintaining strong internal controls and compliance frameworks is non-negotiable.

Citi London offers a dynamic and supportive work environment with a hybrid working model. Beyond a competitive, annually reviewed salary, you'll benefit from a comprehensive package including a generous holiday allowance, performance-related bonus, private medical insurance, an Employee Assistance Program, pension plan, paid parental leave, and exclusive employee discounts. Citi's commitment to fostering an inclusive workplace where everyone can thrive makes this an exceptional place to build your career.

If you are a driven leader with a robust background in tax operations and a desire to make a significant impact, this Ops Sup Sr. Supervisor role at Citi London is an opportunity to explore your full capabilities.