PRADA Client Advisor, Bicester Village (Bicester, GB)

Embark on a journey with the Prada Group, a name synonymous with enduring Italian craftsmanship and visionary innovation since its inception in 1913. As a global leader in the luxury sector, the Prada Group extends its prestigious legacy through its iconic brands – PRADA, Miu Miu, Church’s, and Car Shoe – operating across more than 45 countries and fostering a vibrant, multicultural workforce of over 100 nationalities.

Your Opportunity: Prada Client Advisor

This role as a Prada Client Advisor is an exceptional opportunity to become a guardian of the brand's prestigious reputation, offering an unparalleled luxury experience to every client. You will be at the forefront of creating memorable moments, prioritizing client needs and desires to cultivate lasting relationships and act as an authentic Brand Ambassador.

Your core mission will be to embody and communicate the Prada philosophy and values, guiding clients through the exquisite world of Prada. Success in this role involves a dual focus: delivering extraordinary customer service and achieving individual and team sales targets, both in-store and through e-commerce channels, acting as a proactive contributor to the store's overall success.

Key Responsibilities to Embrace:

• Client-Centric Excellence: Place the client at the heart of every interaction, creating a welcoming atmosphere and consistently exceeding expectations through an exceptional "client journey ceremony."
• Sales Performance: Drive your sales performance to exceed individual targets, significantly contributing to the overall success of the boutique.
• KPI Achievement: Consistently aim to surpass Key Performance Indicators (KPIs), ensuring the highest standards of sales quality and customer satisfaction.
• Brand Mastery: Develop and maintain an in-depth understanding of Prada's products, rich history, unique culture, and core DNA.
• Relationship Cultivation: Leverage the Company CRM to capture client data, fostering and nurturing long-term relationships for personalized engagement and future opportunities.
• Omni-Channel Integration: Actively embrace and promote an omni-channel mindset, ensuring a seamless client experience across all touchpoints.
• Luxury Fashion Acumen: Stay abreast of fashion trends and competitor landscapes to provide informed advice and engaging conversations with clients.
• Problem Resolution: Take ownership of client complaints, collaborating with management and the Client Service team to ensure swift and satisfactory resolutions.
• Product Care: Handle all products with the utmost care and respect, embodying the brand's commitment to quality.
• Digital Proficiency: Actively utilize company digital tools to enhance the luxury client experience and offer integrated solutions.
• Client Appointments: Conduct client appointments, both in-person and virtually, leveraging technology to maintain personal connections.
• Store Operations: Collaborate with the Back of House team, contributing to daily store operations and maintaining an organized stockroom.
• Procedural Compliance: Adhere strictly to company procedures, operational guidelines, stock management, security protocols, and reporting requirements, ensuring proactive execution of all policies.
• Team Synergy: Foster a collaborative and inclusive team environment, promoting open communication and mutual support to deliver a consistently exceptional client experience.

What You'll Bring to the Prada Family:

• Luxury Experience: Previous experience within a luxury or premium brand environment is highly valued.
• Customer Service Acumen: A deep understanding of delivering exceptional luxury customer service.
• Relationship Building: Proven ability to build and maintain strong, long-lasting client relationships.
• Teamwork & Autonomy: The capacity to thrive both as an individual contributor and as a supportive team member.
• Communication Skills: Excellent verbal and interpersonal communication skills, essential for engaging with a diverse clientele.
• Language Proficiency: Fluency in English is required.

Your Career Growth and Impact:

Joining the Prada Group means immersing yourself in a creative, international, and dynamic environment. You'll collaborate with highly motivated teams driven by curiosity and an unwavering pursuit of excellence. The company places immense value on the talent and passion of its people, recognizing that their growth is the engine of collective success. The Prada Group is deeply committed to fostering an inclusive and equitable workplace, championing equal opportunities for all candidates. They believe diversity is a fundamental strength and are dedicated to cultivating a fair and respectful environment where every individual is valued.

This is more than just a job; it's an invitation to be part of a legendary brand, to shape exceptional client experiences, and to grow your career in the heart of the luxury industry.