Client Advisor Church's Brompton Road (London, GB)

Career Opportunity at Church's: Embrace Heritage, Drive Luxury Sales

For those with a discerning eye for exceptional craftsmanship and a passion for luxury, Church's presents a compelling career opportunity. As a venerable English shoemaker with a heritage dating back to 1873, Church's embodies a rich tradition of innovation and excellence, recognized globally for its exquisite footwear and accessories. Under the stewardship of the esteemed Prada Group since 1999, the brand continues to evolve while remaining true to its core values of timeless craftsmanship and unique design.

This role offers a chance to become an integral part of a brand that blends rich history with contemporary luxury. If you thrive in a dynamic, client-focused environment and possess a drive for success, read on to discover how this opportunity can shape your career path.

The Opportunity: Your Role as a Brand Ambassador

As a key member of the Church's team, you will serve as an "ambassador," embodying the brand's philosophy and values. Your primary objective will be to create an extraordinary and memorable luxury customer experience, placing the client at the forefront of every interaction. This involves:

• Maximizing Sales: Drive both individual and team sales targets by expertly guiding clients through the world of Church's, understanding their needs, and fostering lasting relationships.
• Exceptional Client Engagement: Create a welcoming environment and provide unparalleled service, adhering to the "client journey ceremony" to ensure every customer feels valued and understood.
• Relationship Building: Utilize CRM tools to capture client data, enabling personalized approaches and nurturing loyalty for future engagement.
• Omni-Channel Promotion: Embrace and actively promote an omni-channel mindset, seamlessly integrating online and in-store experiences for clients.

Key Considerations for Aspiring Candidates:

This position is ideal for individuals who are not only passionate about selling but also possess a genuine curiosity for the luxury market. Here are the key aspects to consider for your career development:

• Deep Product and Brand Immersion: You will gain in-depth knowledge of Church's esteemed product categories and the brand's rich heritage, becoming an expert in English craftsmanship.
• Client Relationship Mastery: This role provides a unique platform to hone your skills in building and maintaining long-lasting relationships with a sophisticated clientele. The emphasis on client loyalty will be a significant development area.
• Sales Acumen and Target Achievement: For the ambitious, this is an opportunity to consistently exceed sales targets and Key Performance Indicators (KPIs) through proactive cross-selling and a keen understanding of sales opportunities.
• Team Collaboration and Communication: You will be part of a supportive team environment that values open and constructive communication. Learning to partner effectively with colleagues to ensure a seamless client experience is paramount.
• Fashion and Trend Awareness: Staying abreast of current fashion trends and competitor activities will be crucial, fostering your understanding of the broader luxury fashion landscape.
• Problem-Solving and Resilience: The ability to effectively handle customer complaints and navigate challenges with a solution-oriented mindset will be key to your success and growth.
• Brand Presentation and Standards: Maintaining the highest standards of visual merchandising and operational excellence will be an essential part of your role, ensuring the Church's retail environment reflects its luxury status.

Advantages of Joining Church's:

Joining Church's means becoming part of a dynamic, creative, and international environment. The company champions a culture where:

• Talent and Passion are Valued: Church's recognizes that its people are the engine of its success, investing in their growth and development.
• Professional Development is Encouraged: The emphasis on curiosity and the quest for excellence fosters an environment conducive to your own professional advancement.
• Inclusivity is a Cornerstone: Prada Group is committed to promoting an inclusive workplace that ensures equal opportunities for all candidates, celebrating diversity as a core value.

This role is more than just a sales position; it's an opportunity to immerse yourself in a world of heritage, luxury, and unparalleled craftsmanship, while actively contributing to the continued success of a globally renowned brand.