Patient Coordinator

Job Description: Patient Coordinator within Radiology Cromwell Hospital, London SW5 0TU Permanent Salary: Competitive Full time - 37.5 hours a week (Monday to Friday between the hours of 8am and 8pm. 1 Saturday once a month) Saturday hours are 9am to 2pm We make health happen. Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day. Role Overview You will provide and maintain efficient administrative and reception services for the Radiology Department, ensuring that a high quality service is delivered to patients, staff and Consultants. You’ll work as part of a multi-disciplinary team - showing flexibility of shared tasks to ensure that we provide the best quality service in a pleasant environment for both staff and patients. You’ll help us make health happen by: Ensure all customers are dealt with in a professional manner and all queries are dealt with efficiently - over the telephone and email Take bookings for Diagnostic Imaging examinations and give patients precise and accurate preparation instructions. Take and give accurate information over the telephone and to have an efficient telephone manner. Advise the Administration Lead of any problems within the department and to handle minor complaints with immediate action and a thorough follow up. Ensure that effective booking, information, reporting and filing systems are maintained and developed on a daily, weekly and monthly basis. Check General area/CT / MRI charges for the previous day, adding issues on Compucare for inpatients. Check bookings scheduled for following day and obtain request forms to ensure efficient patient journey. Create and maintain good working relationships with all members of the Department of Diagnostic Imaging, liaising regularly with the Administration Manager to form a cohesive team, working together to provide an exemplary service. Promote good relations with referring clinicians, other hospital departments and outside organisations to ensure that the reputation of the Department of Diagnostic Imaging and the Bupa Cromwell Hospital is upheld. Key Skills / Qualifications needed for this role: Experience in Administration within a healthcare environment Experience within radiology is desirable Good communication and strong interpersonal skills Excellent telephone manner Articulate and Polite Organisational skills – meeting deadlines and prioritising workloads Confident and can work under pressure Natural ability to empathise with patients and demonstrate genuine care Ability to work as part of a team Ability to work independently and autonomously Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual performance-based bonus Support with travel costs via a season ticket loan or cycle2work Various other benefits and online discounts Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately Time Type: Full time Job Area: Administration Locations: Cromwell Hospital London Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.