People Relations Case Specialist (Assembly, Bristol, United Kingdom)

People Relations Case Specialist: A Strategic Opportunity to Shape Employee Experience at BT Group

Are you an experienced People Relations professional looking to make a significant impact within a leading global organization? This role at BT Group as a People Relations Case Specialist offers a compelling opportunity to leverage your expertise in a dynamic and influential environment.

The Opportunity at a Glance

This isn't just a case management role; it’s a chance to be at the forefront of shaping employee relations practices and policies across a vast enterprise. Here’s what makes this opportunity stand out:

• Strategic Impact & Influence: You'll act as a subject matter expert, offering strategic guidance to senior business leaders on complex and high-risk ER matters. Your contributions will directly enhance the colleague experience, drive operational excellence, and safeguard BT from various risks. This role is pivotal in influencing processes, policies, and broader people services, placing you in a high-impact team that's driving change.
• Hybrid Working Model: Enjoy the best of both worlds with a flexible hybrid setup based in Bristol, requiring 3 days in the office and 2 days remote, promoting work-life balance.
• Career Development & Leadership: Beyond managing your own complex caseload, you'll act as a coach and point of escalation for less experienced colleagues. There are clear opportunities to lead or contribute to ER-related training and projects focused on continuous improvement. BT Group explicitly mentions a proactive interest in your progress and development, alongside world-class training opportunities.
• Collaborative & Inclusive Culture: Join an ambitious organization that values togetherness, collaboration, and inclusivity. You'll work closely with a diverse range of stakeholders across People & HR Services, Legal, Ethics, and various business units, fostering a truly integrated approach.
• Comprehensive Benefits Package: BT Group offers an attractive salary complemented by a competitive benefits package. Highlights include a 10% target bonus, a generous pension scheme (10% BT contribution), an exceptional equal family leave policy (18 weeks full pay from Jan 2025), enhanced women's health support, 25 days annual leave (increasing with service), 24/7 private virtual GP appointments, 2 weeks carer’s leave, and options to join BT Shares Saving schemes.

Who Will Thrive Here? Key Considerations for Candidates

This role is designed for a highly skilled and proactive People Relations professional ready for a strategic challenge. Consider if you align with these key attributes:

• Expert in Complex ER: You must possess proven, end-to-end experience managing high-risk and complex employee relations cases, demonstrating strategic thinking and sound judgment at every stage. A strong grasp of Employment Law, ACAS Code of Practice, and experience in fast-paced, SLA-driven environments are essential.
• Data-Driven & Improvement Focused: The ability to use data and insights to inform case handling, identify trends, and recommend preventative actions is crucial. Ideal candidates will have a track record of driving continuous improvement, challenging the status quo, and contributing to policy and process enhancements.
• Influential Communicator & Collaborator: Success hinges on your ability to effectively communicate and influence at all levels, including senior leaders. Building strong relationships and collaborating effectively across teams, with stakeholders, and with trade unions is a key requirement.
• Experienced in Challenging Environments: Experience with Employment Tribunals and working within unionised environments is highly valued, reflecting the complexity of BT Group’s operations.
• Committed to Continuous Learning: The role requires staying current on employment law, case outcomes, and internal people data to guide decision-making and contribute insights to continuous improvement initiatives.
• CIPD Qualification: While not strictly mandatory if you have equivalent experience, CIPD Level 5 (or working towards it) in employee relations is a desired qualification.

A Note on Applying

BT Group is committed to building a diverse, inclusive, and authentic workplace where everyone can be their best. They explicitly encourage applications from individuals who may not meet every single qualification listed, particularly women, disabled people, LGBTQ+, neurodiverse individuals, or those from ethnic minority backgrounds. If you’re excited about this role and believe you can make a valuable contribution, even if your past experience doesn't perfectly align with every requirement, you are strongly encouraged to apply – you may just be the right candidate for this or other roles within their wider team.

The company also offers reasonable adjustments for the selection process if required, and welcomes discussions around flexible working arrangements such as job shares or reduced hours.

Conclusion

This People Relations Case Specialist role at BT Group is an exceptional opportunity for an experienced professional to apply deep expertise strategically, influence organizational culture, and significantly impact the employee experience. If you are passionate about complex ER, driving change, and thriving in a supportive yet challenging environment, this could be your next pivotal career step.