Platform Executive

## Platform Executive: Shape Samsung's Customer Experience Through Technology This **Platform Executive** role presents a compelling opportunity for a tech-savvy individual to significantly impact the customer journey at Samsung. Operating within the dynamic Customer Engagement and wider CX (Customer Experience) teams, this position is at the forefront of enhancing how customers interact with Samsung products and services. If you thrive at the intersection of technology and human experience, and are passionate about driving efficiency and innovation, this role is an excellent next step in your career. ### Key Advantages for Potential Candidates: * **Strategic Impact:** You will have direct ownership of a portfolio of digital platforms, influencing the core of Samsung's customer experience. This isn't just about maintenance; it's about strategic deployment of new systems and processes that fundamentally improve how customers and internal teams engage. * **Technology & Innovation Focus:** The role explicitly encourages staying ahead of broader technology developments. This means opportunities to work with cutting-edge Software-as-a-Service (SaaS) platforms and drive technology change initiatives from conception to completion. Your enthusiasm for tech and innovation will be a key asset. * **Cross-Functional Collaboration:** You'll be working with a diverse range of stakeholders, from leadership and IT to business teams and external partners. This provides a fantastic platform for developing strong communication, influence, and partnership-building skills. * **Problem-Solving & Continuous Improvement:** This position is designed for individuals who enjoy dissecting challenges and implementing solutions. From troubleshooting platform issues to translating business needs into actionable improvements, you'll be a key driver of positive change. * **Career Growth & Development:** The emphasis on understanding user needs, driving continuous improvement, and fostering collaboration suggests a role that offers significant learning and development opportunities. You'll gain invaluable experience in managing complex technological ecosystems and stakeholder relationships. * **Attractive Benefits Package:** Samsung offers a comprehensive package including a competitive salary, flexible working arrangements, generous holiday entitlement, robust pension and life assurance, and a range of voluntary benefits designed for lifestyle support. ### Key Considerations for Your Career Path: * **SaaS Platform Experience:** A strong understanding of SaaS platforms such as Sprinklr, Qualtrics, Salesforce, or Verint is highly desirable. If you have experience in these areas, you'll be well-positioned to contribute from day one. * **Analytical & Detail-Oriented Approach:** Success in this role hinges on your ability to analyze data, assess the impact of changes, and maintain a meticulous focus on accuracy. Developing these skills further will be crucial. * **Human-Centered Design Principles:** While technology is central, the role stresses a human-centered approach. Candidates who can balance technical solutions with the needs and experiences of people will excel. * **Agile & Collaborative Mindset:** The ability to manage multiple priorities, work at pace, and collaborate effectively across diverse teams and with external vendors is essential. Embrace the use of collaborative tools like JIRA and Confluence. * **Communication & Influence:** Simplifying complex technical concepts for various audiences and building trust to drive positive outcomes will be a recurring theme. Hone your communication and influencing skills for maximum impact. * **Adaptability in a Dynamic Environment:** The tech landscape and customer expectations are constantly evolving. Being adaptable and adept at finding solutions in dynamic environments is key to long-term success in this role. This Platform Executive position offers a dynamic and rewarding career path for individuals passionate about leveraging technology to create exceptional customer experiences. If you possess a strong technical aptitude, a drive for continuous improvement, and a collaborative spirit, this opportunity at Samsung is certainly worth exploring.