Process Adoption & Engagement Lead - South

Role overview:

Process Adoption & Engagement Lead - SouthField BasedField Based (UK) - Southern EnglandPermanentFull TimeGrade 3

Salary £42,000 - £48,000 per annum depending on experience plus Company Car

Hours – 39 per week Monday to Friday

At Currys we’re united by one passion: to help everyone enjoy amazing technology.

As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Our Home Delivery network plays a vital role in Currys’ success and in creating exceptional experiences for our customers. Operating from 18 Customer Service Centres (CSCs) and multiple base sites across the UK and Ireland, our 1,000+ colleagues and 600 Delivery Partners connect with customers 364 days a year—whatever the weather.

We’re committed to elevating our Home Delivery experience by standardising processes and embedding a consistent ‘One Best Way’ approach across all CSC operations and the key functions that support them.

To help us achieve this, we’re looking for a Process Adoption and Engagement Lead. In this role, you’ll drive continuous improvement in colleague engagement and process adoption, ensure strong performance control, and champion the implementation of our One Best Way strategy. You’ll work closely with teams across our Aylesbury, Plymouth, Basingstoke, Snodland, Stevenage, and Tilbury sites to embed best practices, enhance colleague and customer experiences, and reduce operating costs.

This role involves regular travel across our Southern Region.

Role overview:

As part of this role, you’ll be responsible for:

Supporting the design and rollout of efficient business processes that enhance performance, improve consistency, and reduce operating costs. Working collaboratively with stakeholders and cross‑functional teams to ensure all process designs align with business objectives and the Home Delivery ‘One Best Way’ approach. Assisting in managing process changes, ensuring updates are clearly communicated and understood across all relevant teams. Helping coordinate and deliver training sessions to equip colleagues with the knowledge and skills needed to successfully adopt new or updated processes. Monitoring the performance and impact of new processes, identifying opportunities for refinement and supporting continuous improvement.

You will need:

Proven experience partnering and /or engaging with operational field teams, building strong working relationships. A solid background in change management, with the ability to guide teams through transitions confidently and effectively. An understanding of Business Process Management (BPM) tools and methodologies. Exceptional communication and presentation skills, with the ability to influence, simplify complex information, and engage diverse audiences. A full, valid UK driving licence, with the flexibility to travel.

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:

Performance related bonus Competitive pension scheme Product discounts on the latest tech A range of wellbeing initiatives

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and we'll do our best to help.