Product Owner - Conversational AI

End Date Friday 23 January 2026 Salary Range £59,850 - £66,500 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Product Owner – Conversational AI SALARY: £59,850 - £66,500 LOCATION: Edinburgh HOURS: Full-time, 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites listed above. ABOUT THIS OPPORTUNITY At Lloyds Banking Group (LBG), we see AI as integral to our mission of supporting our purpose of Helping Britain Prosper. Through GenAI & AI Agents, we seek to enhance customer experiences, ensuring safety, ease, and tailored solutions. Our goal is to offer customers AI agents that offer a human-like assistance that surprise and delight customers. AI projects differ from traditional linear projects, they require an iterative, experimental approach, balancing technical feasibility with customer value. We’re looking for someone comfortable with ambiguity and excited to learn as we shape new AI-driven experiences. Join us in the role of Product Owner and help develop secure, personalised customer journeys that make it easier for people to understand their credit eligibility. You’ll work in an agile, value‑driven environment as the voice of our users—connecting business strategy with technical feasibility, clarifying the engineer experience, and partnering closely with Senior Product Owners, business stakeholders, and cross‑functional teams. You’ll turn ideas into shippable features that meet real customer needs and deliver business outcomes, owning and refining the backlog for a dedicated feature team and keeping delivery moving with clarity and purpose. The Product Owner position for the Commercial Servicing & Engagement Platform is based in the Digital Channels AI feature team. This a new role where the teams' mission is to identify and deliver Gen AI and Agentic experiences for business customers. We are in the process of developing a Customer AI Super Agent for BCB and this role will be central to identifying the path to deliver that. WHAT YOU’LL BE DOING Set the north star for delivering an outstanding conversational experience that puts customers first. Build and prioritise a dynamic backlog of use cases to drive impactful development. Translate user requirements into clear capabilities and behaviours that develop intuitive journeys. Curate knowledge and data for our digital agent and define robust guardrails to ensure quality. Collaborate closely with engineers and data scientists to bring innovative experiences to market. Define success metrics and maintain a continuous feedback loop to keep improving and delivering value at pace. WHAT YOU’LL NEED: Proven experience as a Product Owner or Product Manager delivering customer‑centric solutions, ideally in digital channels or technology-enhanced experiences. Passion for the ‘why’ – you cut through complexity to focus on what matters most, bringing curiosity, resilience, and an open approach to new technologies like Gen AI and agentic systems. Data‑driven approach – comfortable working with data teams, interpreting insights, and using evidence to build decisions. Strong agile delivery skills – you understand agile principles and apply them to deliver value quickly, collaborating effectively across engineering, data science, and business teams. Ability to turn vision into action – translating ideas and user needs into clear, prioritised backlogs and actionable tasks for feature teams. Commercial awareness – balancing compelling customer benefits with business objectives to ensure balanced outcomes. Background in data or analytics – whether through a degree or hands‑on experience, you bring a solid foundation in data to inform product decisions. ABOUT WORKING FOR US Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days’ holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.