Programme Manager

About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today competitive landscape. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner. Title: Programme Manager Location: London, UK Under minimal supervision, the Senior Project Manager is responsible and accountable for the coordinated management of projects directed toward strategic business and organizational objectives. These programs contain complex activities that may span functions, organizations, geographic regions and cultures. Leads a team and creates an environment built around always driving for improvement and increasing customer satisfaction. You must be able to build credibility, establish rapport and maintain communication with stakeholders at multiple levels, especially those external to NCR. In addition, works with the team to define and initiate projects. Assigns project managers to manage cost, schedule and performance of component projects, while working to ensure the ultimate success and acceptance of the program by the customer. You will be accountable for the financial performance of the program allowing NCR to receive the tangible business value and meet the business objectives identified for the Program. Possessing the knowledge, skills and gravitas needed to be effective in the project and business and to make decisions that accomplish strategic objectives. You should have advanced skills in finance, cross- cultural awareness, leadership, communication, influence, negotiation and conflict resolution. Key Responsibilities Liaises closely with the customer to identify pain points and opportunities in order to drive revenue and most importantly customer satisfaction Completes or tracks completion of project tasks; escalates assignment conflicts and issues Drives improvement initiatives at all times across the Program and internally Creates areas of opportunity around greater innovation and consultancy lead services Manages the PS delivery project plan including detailed Work-Breakdown-Structures for all tasks and activities including key dependencies from both NCR and External. Escalates poor team performance to PS management team Prepares weekly (or at frequency requested) client status reports Holds weekly project status update meetings with the Client Project Manager and internal teams Has an in-depth understanding of all project budgets and charges Identifies and proactively manages engagement Risks and Issues Regularly monitors assigned projects completion against schedule and budget Secures on-time acceptance of Project Deliverables by the Client, manages, revenue recognition and forecasting Competencies: Plan and implement projects Help define project scope, goals and deliverables Define tasks and required resources Collect and manage project team Manage budget and Finances through forecasting of costs and effort Allocate project resources Create a schedule and project timeline Track deliverables Support and direct team Lead quality assurance Monitor and report on project progress Present to stakeholders reports on progress as well as problems and solutions Implement and manage change when necessary to meet project outputs Evaluate and assess the result of the project Basic Qualifications Project Management Certification required (PMP, PRINCE2 or equivalent) Agile, Dev/Ops, SAFe or similar experience Experience of changing delivery models with the customer at the centre of that change 10+ years of successful demonstrated Project Management experience with complex Customers 5+ years of successful Senior Project Management experience Superior written and verbal communications skills Experience in management budgets in excess of 10M GBP “Executive Presence” – ability to effectively communicate with NCR and client senior executives Strong business acumen with demonstrable business leadership experience Domain experience within Retail, both in store and digitally. Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.” Help us run the world's top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.