Quality Manager - On-Wing Services

Unlocking Excellence in Aviation Quality: A Review of the Quality Manager - On-Wing Services Role at Rolls-Royce

For professionals passionate about aviation quality and driven to contribute to the pinnacle of aerospace innovation, an exceptional opportunity awaits within Rolls-Royce's Civil Aftermarket Operations. The Quality Manager - On-Wing Services position, based in Derby, presents a dynamic and multifaceted role designed for individuals who thrive on strategic thinking, operational excellence, and impactful leadership.

This position is a dual-focused role, ingeniously combining the oversight of quality within intricate on-wing overhaul activities, managed through a sophisticated supply chain, with the crucial support of engine leasing operations through deep regulatory and quality expertise. This unique blend offers a comprehensive and challenging experience, allowing candidates to shape critical aspects of Rolls-Royce's aftermarket services.

Key Advantages for Aspiring Candidates:

• Strategic Influence: You will be instrumental in developing and implementing a forward-thinking Quality strategy that not only ensures robust regulatory compliance and embraces industry best practices but also prioritizes and delivers exceptional customer satisfaction. This is a chance to leave your strategic imprint on a vital segment of Rolls-Royce's operations.
• Data-Driven Performance Management: The role emphasizes the establishment and meticulous tracking of Key Performance Indicators (KPIs), including insightful supplier scorecards and maturity assessments. This focus on data ensures that performance is transparent, actionable, and consistently reviewed within a structured governance framework, driving continuous improvement and accountability.
• Process Optimization and Compliance: A core responsibility involves ensuring that the processes governing on-wing services and engine leasing are not only current within the Quality Management System but also accurately reflect all legal and regulatory mandates and industry best practices. This directly contributes to achieving "Right First Time" performance, a hallmark of operational excellence.
• Supplier Development and Problem Resolution Leadership: You will lead the charge in establishing a best-in-class standard for problem resolution, actively coaching both suppliers and internal teams to meet these high expectations. This leadership component is crucial for fostering strong, collaborative relationships and driving consistent quality outcomes.
• Proactive Risk Mitigation: The role empowers you to take the lead in the collective identification, assessment, and mitigation of risks associated with on-wing services and engine leasing. This proactive approach is essential for safeguarding operations and ensuring long-term success.
• Career Advancement within a Global Leader: Joining Rolls-Royce signifies becoming part of a company at the forefront of pioneering cutting-edge technologies that address vital global power needs. This position offers a significant platform for professional growth and development within a respected and forward-looking organization.

Key Considerations for Your Career Path:

• Regulatory Acumen: A strong understanding of EASA and UKCAA Part 145 regulatory frameworks is essential. Prior experience or knowledge of Part CAMO would be a distinct advantage, highlighting the importance of regulatory depth in this role.
• Investigative and Strategic Leadership: Candidates must possess a proven ability to lead complex problem investigations to successful conclusions, coupled with a demonstrated capacity to define and implement a successful Quality strategy that pragmatically balances regulatory requirements with operational realities.
• Supplier Relationship Management: A track record of successfully developing and nurturing supplier relationships is a critical component of this role, underscoring the collaborative nature of aftermarket services.
• Communication and Customer Focus: Exceptional organizational skills, coupled with clear and concise written and oral communication abilities, are paramount. A genuine focus on customer satisfaction will be key to success.

This Quality Manager - On-Wing Services role is more than just a job; it's an opportunity to shape the future of aviation aftermarket services, championing quality and safety at every step. If you are a motivated and experienced professional ready to make a significant impact, this position at Rolls-Royce offers a compelling and rewarding career trajectory.