Quality Systems Adviser

Capita Pensions Solutions are looking for a Quality Adviser to work as part of a team, ensuring that a consistent, efficient and effective approach is taken to quality management across the business through the embedding of the Quality Management System and Integrated Management System. You will provide an added value internal quality audit function to promote adherence to relevant ISO/BS standards, AAF, Investors in People Framework, company policy/procedures and the Treating Customers Fairly initiative. Job title: Quality Systems Adviser Job Description: What you’ll be doing: Assisting the Head of Quality to effectively arrange and facilitate internal and external audits, including monitoring the completion of audits against audit schedule and highlighting to the Quality Manager where extra resource/planning may be needed Planning and organising internal audits, writing reports, peer reviewing reports, in line with SLAs and as required by senior management, using risk based approach, reporting findings, areas of good practice and improvement opportunities Monitoring the close-out of corrective actions to ensure completion in a timely manner and the prevention of repeat observations/ non-conformities across the business Assisting the Head of Quality with implementation of new ISO/BS standards and revised versions of standards, when issued Reviewing the effectiveness and efficiency of existing systems and controls and make suggestions to continually enhance service delivery, improve process and reduce potential complaints and business risk Monitoring and reporting on Quality data as required by the business What we’re looking for: Compliance and auditing experience are essential. However, if you have worked in the Pensions industry and understand the schemes we will also consider this and train and develop the compliance and auditing skills A working understanding of the ISO 9001 Quality Management Standard and its requirements A solid standard of English and written communication skills to produce coherent audit and review reports Aptitude for analysis to ensure effective audits including investigation of the root cause of any issues IT skills About Capita Pension Solutions Capita Pension Solutions is one of the UK leading pension firms. We provide an unrivalled breadth of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications. What in it for you? In this role, you would have the opportunity to add real value from the outset and drive the direction of the team that work on a host of high-profile pension projects. Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more! What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. #LI remote Location: Home-Based - GBR , United Kingdom Time Type: Full time Contract Type: Permanent Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.