Receptionist - Student Accommodation and Commercial Services Office

If you have experience of providing excellent reception services, good IT skills and the ability to actively listen to customers and deal with unexpected situations with courtesy diplomacy and patience, this role could be ideal for you. 

Join our team in the Student Accommodation and Commercial Services Office, providing a friendly, helpful and informative reception service to students, staff and external visitors.

It is essential that in addition to having excellent customer service skills, you are able to deal calmly and confidently with all queries and bookings. You will need to be able to work flexibly at weekends or early evenings to help with applicant days and open day recruiting events, plus student arrival and departure days. These events usually take place on Saturdays.

As Receptionist you can expect to be involved in:

Confidently resolving all initial enquiries from students, staff, residents, and others

Providing a friendly, helpful and welcoming service to all visitors to the reception area of the Commercial Services building, and act as a positive ambassador on behalf of the University, ensuring all communications are handled in a professional manner

Acting as the central reception point for deliveries, sorting, and collecting post, taking and passing on urgent messages

Assisting with supporting the Departments’ marketing and communication activities

Acquiring expertise in both Accommodation and University policies and procedures in relation to students and their stays in accommodation in order to answer any enquiries accurately with knowledge.

What will you bring to the role?

Experience of working in a busy and demanding front facing customer service environment providing excellent customer care

The ability to demonstrate experience handling difficult and unexpected situations

Business and marketing awareness to monitor, contribute to, and help adjust our marketing and social media communication activity

Capable of basic maths calculations in relation to financial charges and calculations

A high level of IT skill and familiarity.

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

•    43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)

•    Excellent pension scheme with generous employer contributions

•    Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number CS-356-25.

Closing Date: 24 Mar 2025

Section: Administrative

Salary: £22,443 to £23,581 per annum