Recruitment and Retention Agent

Job Opportunity Review: Recruitment and Retention Agent (University of Leeds Online Programmes)

We are pleased to review an exciting opportunity for two Recruitment and Retention Agents to join the University of Leeds, supporting their dynamic online programme offerings. This role presents a compelling proposition for individuals passionate about education, customer service, and sales, offering a chance to significantly impact student journeys.

Key Advantages for Prospective Candidates:

• Flexible Working Environment: The position is based on a university campus with the potential for a hybrid working model. The University is also explicitly open to discussing flexible working arrangements, catering to a diverse range of candidate needs and promoting a healthy work-life balance.
• Comprehensive Employee Benefits: The University of Leeds offers an exceptionally generous benefits package. This includes a substantial 42 days of holiday per year (26 days annual leave plus approximately 16 Bank Holidays/University closure days), a generous pension scheme with life assurance, and excellent health and wellbeing provisions. Staff can access discounted membership at "The Edge," a state-of-the-art campus gym, and benefit from personal development courses through the Organisational Development & Professional Learning team. Additional perks include on-site childcare, shopping discounts, and travel schemes.
• Meaningful Career Path: This role offers a unique blend of recruitment and retention responsibilities. You will be instrumental in guiding prospective students through their enrollment journey and supporting active students to ensure their successful completion of studies. This provides a broad spectrum of experience within the student lifecycle.
• Professional Development: The role emphasizes continuous learning, requiring you to develop a deep understanding of online sales strategies, university admissions, and best practices. This commitment to knowledge enhancement will foster significant professional growth.
• Impactful Work: You will be directly contributing to making higher education accessible and supporting individuals in achieving their academic and career aspirations. This is a role with tangible positive outcomes.

Key Considerations for Your Career Path:

• Sales and Customer Service Focus: This position demands a well-balanced approach, requiring both a strong sales orientation to drive pipeline conversion and a genuine passion for customer care to ensure a positive student experience. Candidates comfortable with targets and relationship-building will thrive.
• Technical Proficiency: Effective use of the CRM system is central to this role, highlighting the importance of strong organizational skills and attention to detail in managing student data and workflows.
• Understanding of Admissions: A willingness to learn and adapt to the university's specific admissions requirements and processes is crucial. This suggests a need for individuals who are detail-oriented and methodical in their approach.
• Visa Requirements: It is important to note that due to Home Office visa regulations, this role is not suitable for individuals applying for their first Skilled Worker visa. Candidates should review the provided government resources for alternative visa options if applicable.
• Location: While the role offers remote working opportunities within the UK, an understanding of the university's physical location on campus and the potential for hybrid arrangements is beneficial for those considering their long-term career ties.

Overall, this Recruitment and Retention Agent position at the University of Leeds is an excellent opportunity for proactive and dedicated individuals looking to build a career in the higher education sector. The comprehensive benefits, flexible working options, and the chance to make a real difference in students' lives make this a highly attractive prospect for those aligned with its core requirements.