Regional Delivery Partner (Endeavour Sheffield, Sheffield, United Kingdom)

This review provides a professional overview of the Regional Delivery Partner role, designed to guide potential candidates and highlight the advantages and key considerations for career growth.

Regional Delivery Partner Opportunity: A Closer Look

This role offers a compelling opportunity for individuals seeking to make a tangible impact within a leading global telecommunications company. As a Regional Delivery Partner, you will be at the forefront of ensuring efficient and effective service delivery, playing a critical role in matching field force capabilities with business demands. The position is based in Sheffield and is advertised as a Career Grade: Team Member, including a competitive salary and benefits package.

Why This Role Matters: Making a Difference

The core purpose of this role is to optimize the deployment and support of field-based teams. You will be instrumental in ensuring that service targets for provisioning and repair tasks are met with a focus on "Right First Time" (RFT) delivery and high Net Promoter Score (NPS). This involves proactive risk management and real-time support, making it a vital function within the organization. If you thrive in a dynamic environment where your efforts directly contribute to customer satisfaction and operational excellence, this role is a strong fit.

What You'll Be Doing: Key Responsibilities and Activities

The day-to-day activities of a Regional Delivery Partner are centered around intelligent resource allocation and problem-solving. Key responsibilities include:

• Optimizing Work Allocation: Utilizing sophisticated allocation systems to manage the distribution of provision and repair tasks for a multi-skilled workforce, from long-term planning to on-the-day adjustments.
• Proactive Escalation Management: Addressing and resolving customer escalations and date expedites in a timely and professional manner through effective communication.
• Collaborative Field Engagement: Working closely with field engineers to ensure the best customer fit and seamless service delivery.
• Resource Monitoring and Risk Identification: Continuously monitoring allocation systems to ensure optimal deployment of field resources and identifying potential risks or issues for management intervention.
• Incident Management: Managing assigned incidents in conjunction with relevant departments to ensure Service Level Agreements (SLAs) are met.
• Maximizing Resource Utilization: Strategically deploying field resources to achieve maximum efficiency and productivity.
• Process Improvement: Actively seeking opportunities to enhance control processes and operational workflows.
• Task Enablement: Ensuring tasks are effectively enabled to meet required appointment dates and SLAs, including manual task building where automation is not yet in place.

Skills and Experience: Building Your Expertise

This role is ideal for candidates with a strong aptitude for problem-solving and excellent communication skills. Essential qualifications include:

• Proficiency in the Microsoft Office suite.
• Strong verbal and written communication abilities.
• Excellent problem-solving skills and a logical, methodical approach.
• The ability to multitask and perform effectively under pressure.

While not essential, experience with product knowledge or in using incident management and order management systems (e.g., CSS, Remedy, NG autofix) would be a distinct advantage, offering a faster ramp-up period and deeper insight into operational nuances.

Career Path Advantages: Growth and Impact

Joining this organization means becoming part of a company with a rich heritage and a forward-looking vision. The opportunity to work with a diverse and multi-skilled team, serving millions of businesses, offers significant potential for professional development. You will gain invaluable experience in operational management, resource allocation, and stakeholder engagement within a critical sector. The emphasis on continuous improvement and innovation within BT means there are ample opportunities to learn, grow, and advance your career. The commitment to diversity and inclusion further ensures a supportive and equitable work environment where all employees are encouraged to reach their full potential.

Key Considerations for Candidates:

• Location Specificity: This role is exclusively based in Sheffield.
• Closing Date: Applications must be submitted by September 29th.
• Flexible Working: The organization is open to discussing flexible working arrangements, including job sharing and reduced hours.
• Inclusivity: Candidates are strongly encouraged to apply even if they don't meet every single qualification. The organization values diverse experiences and is committed to making reasonable adjustments throughout the selection process.

This Regional Delivery Partner position represents an excellent opportunity for a motivated and skilled individual to contribute to a vital operational function and build a rewarding career within a respected global enterprise.