Regional Operations Manager

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Regional Operations Manager

Lancing – covering the South East

£58,527 - £61,608 per year plus company car or car allowance

40 hours per week

We have an opportunity for a Regional Operations Manager to join our team, based in Lancing. You will be part of our day to day repairs and voids service The main purpose of this role is to manage the delivery of a high quality and cost effective service that responds to customer, organisational and financial needs whilst ensuring alignment with the outcomes of the corporate/ customer strategy.

The role of Regional Operations Manager will include:

Monitor, manage and complete all customer works, through self-delivery teams, suppliers and subcontractors Manage the recruitment, performance and development of quality employees to ensure that the required skilled people are available to meet the needs of the service Develop and maintain process improvement through the creation of an innovative environment for operational staff to have creative thought sharing processes and tools Management of issues and escalation process, ensuring effective and timely resolution is achieved, satisfying contract requirements Management of health and safety aspects of operations, ensuring business responsibilities are delivered in a safe manner without lost time accidents

Skills and experiences:

To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to Degree, HND or HNC in Construction or Management, NEBOSH National Diploma – Construction Experience of managing multi site maintenance contracts in a commercially focused role Proven ability to effectively recruit, manage and develop people Demonstrate achievement in project management Proven experience of delivering services within budget Proven experience of operating within a performance focused environment, delivering key performance indicators This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues Effective 1st April role salary is £58,527(rising to £61,608 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 27 March 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at our company page on Linkedin

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.