Resource Planning Segment Lead

## Opportunity Review: Resource Planning Segment Lead at Bupa

Bupa is seeking a passionate and experienced Resource Planning Segment Lead to join their dynamic team. This role offers a significant opportunity for professionals looking to leverage their expertise in workforce planning to optimize contact centre operations and enhance customer experiences. If you are driven by data, possess strong leadership skills, and are committed to continuous improvement, this position could be an excellent next step in your career.

Key Advantages for Potential Candidates:

• Impactful Role: You will be at the forefront of ensuring optimal service levels across Bupa's diverse contact centre operations. This involves translating demand forecasts into actionable resource plans, directly influencing the quality of customer interactions.
• Leadership and Team Development: The role provides the chance to lead and mentor a team of Resource Planning Analysts, fostering their growth and driving team performance. This is an excellent opportunity for those looking to hone their leadership and coaching abilities.
• Strategic Influence: You will represent Resource Planning in crucial operational meetings, engage with senior stakeholders, and build relationships with external partners. This offers valuable exposure to strategic decision-making and the chance to influence key business outcomes.
• Innovation and Continuous Improvement: Bupa encourages a culture of challenging the status quo. This role provides a platform to design innovative resourcing solutions and drive continuous improvement in planning processes, allowing you to leave your mark on operational efficiency.
• Comprehensive Benefits Package: Bupa offers a robust benefits package designed to support the holistic wellbeing of its employees. This includes generous holiday entitlement, health insurance, an enhanced pension plan, life insurance, performance-based bonuses, and various wellness and discount programs.
• Commitment to Diversity and Inclusion: Bupa actively champions diversity and inclusion, encouraging applications from individuals with diverse backgrounds and experiences. Their status as a Level 2 Disability Confident Employer highlights their commitment to fair opportunities and reasonable adjustments.
• Hybrid Working Flexibility: The role offers hybrid working options, providing a balance between in-office collaboration and remote flexibility, catering to modern work-life integration.

Key Considerations for Your Career Path:

• Complex Environment Experience: The role requires experience in scheduling within complex, regulated environments. Candidates with a background in such settings will find their skills highly valued and applicable.
• Data-Driven Insights: A strong analytical mindset is crucial. You will need to be adept at drawing meaningful insights from data related to productivity, utilization, recruitment, and attrition, and effectively communicating these to stakeholders.
• WFM Tool Proficiency: Experience working with Workforce Management (WFM) tools and a proven track record of improving planning processes are essential. Demonstrating expertise in this area will be key to success.
• Stakeholder Management: The ability to influence and engage cross-functional teams, as well as build strong relationships with senior stakeholders, is paramount. This role demands excellent communication and interpersonal skills.
• Proactive Problem-Solving: Identifying risks to service delivery and proactively proposing solutions is a core component of this role. Candidates who are forward-thinking and solution-oriented will thrive.

This Resource Planning Segment Lead position at Bupa presents a compelling opportunity for ambitious professionals to contribute to a purpose-driven organization while advancing their careers in a supportive and innovative environment.