Sales and Customer Care Trainer

Opportunity for a Talented Trainer: Shape the Future of Luxury Customer Experience

Are you a passionate and skilled trainer looking to make a significant impact within the dynamic world of luxury e-commerce? This role offers a compelling opportunity to join a leading global digital luxury group and contribute to the seamless, world-class shopping experience enjoyed by customers across over 180 countries. With a strong emphasis on customer care and operational excellence, this position is ideal for individuals who thrive in a fast-paced, collaborative environment and are dedicated to developing talent.

What This Role Offers You:

• Impactful Training Delivery: You will be at the forefront of training, designing and delivering engaging learning solutions across various styles, including classroom sessions, workshops, coaching, and digital content. This is your chance to innovate and make training memorable and effective.
• Career Growth in Luxury: Become an integral part of an organization renowned for its curated selection of prestigious luxury brands. You will gain invaluable experience in the operational backbone of a leading digital retail powerhouse.
• Continuous Learning & Development: The role encourages you to stay informed about business and industry developments, actively identifying and sharing new training ideas. You’ll also have the opportunity to travel internationally to deliver training programs, broadening your global perspective.
• Collaborative & Supportive Environment: You'll be part of a fun, caring, and supportive team. The opportunity to partner with Customer Care Leads and contribute to solutions and improvements offers a rewarding collaborative experience.
• Comprehensive Benefits Package: Beyond a competitive salary, enjoy performance bonus schemes, a company-contributed pension, an extensive discount portal for theme parks and cinemas, generous staff discounts and exclusive sales, and private healthcare for you and your family.
• Flexible Working: The role offers flexibility, acknowledging the importance of work-life balance.

Key Considerations for Aspiring Candidates:

• Diverse Training Modalities: Be prepared to utilize a range of training methods, from traditional classroom settings to innovative digital materials and role-playing. Your adaptability in delivery will be key.
• Commercial Acumen: A crucial aspect of this role involves understanding Customer Care KPIs and evaluating the return on investment of your training initiatives. This requires a strategic and analytical approach.
• Proactive & Responsive: You will be a key point of contact for training needs, requiring the ability to react efficiently to urgent requests and ad-hoc training requirements. Initiative and a proactive mindset are highly valued.
• Adaptability & Flexibility: The role may occasionally require flexible shift patterns, including weekends, to align with business needs. International travel for training delivery is also a component of the role.
• Strong Analytical & Communication Skills: Success in this role hinges on your ability to think critically, make logical decisions, and communicate complex information clearly and engagingly. Phenomenal presentation and public speaking skills are essential.
• Customer-Centric Approach: A genuine passion for putting the customer first and inspiring others to do the same is fundamental. You will act as a champion for excellent customer service throughout your training.
• Problem-Solving & Creativity: The ability to overcome obstacles and find innovative solutions is vital. You'll be expected to present concepts in memorable and engaging ways.

This is an exceptional opportunity for an experienced trainer with a background in training or management, who is driven by developing people and fostering a culture of excellence. If you are seeking a role that combines your passion for training with the allure of the luxury sector, and you thrive in a collaborative, fast-paced, and forward-thinking environment, we encourage you to explore this exciting prospect.