Selling & Service Coach reference: R-185962

This is an exciting opportunity for a dedicated individual to join the esteemed John Lewis Partnership as a Service & Selling Coach. This role is pivotal in shaping the customer experience, ensuring that every interaction embodies the exceptional service John Lewis is renowned for. If you are passionate about people development and committed to delivering outstanding retail service, this position offers a unique chance to make a tangible difference.

What Makes This Role Stand Out?

The Service & Selling Coach role offers a compelling blend of training, development, and customer-facing impact. Here are some of the key advantages for prospective candidates:

• Impactful Training & Development: You will be at the forefront of empowering Partners with the skills and knowledge to excel in customer service and sales. Your expertise will directly contribute to building customer loyalty and ensuring repeat business.
• Creative Coaching Environment: The role encourages innovative approaches to training, catering to diverse learning styles through both group and individual coaching. This is an opportunity to exercise creativity and develop impactful learning experiences.
• Continuous Learning & Growth: John Lewis is committed to the professional development of its Partners. As a coach, you will be expected to stay abreast of best practices and continually enhance your own skills, becoming a champion for the brand's service standards.
• Employee Ownership & Shared Success: As part of the John Lewis Partnership, you'll be more than just an employee; you'll be a Partner. This means sharing in the ownership, rewards, and successes of the UK's largest employee-owned business. This unique model fosters a strong sense of community and shared purpose.
• Competitive Compensation with Premium Opportunities: The role offers a competitive annual salary range of £26,300.00 - £32,500.00. Furthermore, for those joining from 5th October, a Night Premium of £4.00 per hour will be applied to all hours worked between 22:00 and 06:00, presenting an additional earning potential.
• Flexible Working Considerations: While full-time hours are required, including weekends and late nights, the Partnership is supportive of flexible working arrangements. Candidates are encouraged to discuss potential options such as flexible or compressed hours with the hiring manager during the interview process.

Key Considerations for Aspiring Candidates

To thrive in this role and make the most of this career opportunity, consider the following:

• Essential Skills & Experience: Candidates must possess strong confidence in delivering training and coaching in various formats and be adept at providing constructive feedback. Excellent computer skills, a passion for customer service, and prior experience in a customer-facing retail environment are crucial. The ability to manage your own time and workload effectively is also a key requirement.
• Desirable Attributes: While not mandatory, experience working collaboratively in a team and familiarity with learning platforms like Workday or PDW would be advantageous. Strong stakeholder management skills, enabling you to build positive relationships with colleagues and subject matter experts, will also be highly beneficial.
• Commitment to the Partnership Values: A genuine understanding and embodiment of the John Lewis Partnership's values of kindness, respect, and fostering an inclusive environment where everyone can thrive will be paramount.
• Vetting and Application Process: Be aware that some roles may be subject to pre-employment vetting, which could include DBS checks. Prompt completion of any required documentation is recommended to avoid delays. Given the high interest in such roles, applying as soon as possible is advisable as vacancies may close early.
• Career Path Potential: This role offers a fantastic foundation for a career in learning and development within the retail sector. Success in this position can open doors to further leadership and specialist roles within the John Lewis Partnership, aligning with your career aspirations.

This Service & Selling Coach position is more than just a job; it's an invitation to become an integral part of a unique and values-driven organization, contributing to an exceptional customer journey and shaping the future of retail service.