Senior Digital Product Manager HomeCare, Memberships & OD

Senior Digital Product Manager - HomeCare, Memberships & OD: An Opportunity to Shape the Future of Energy

This role presents an exciting opportunity for a driven Senior Digital Product Manager to join a dynamic team within the Centrica Home Product & Design division, specifically focusing on the British Gas brand. If you are passionate about revolutionizing the energy sector, driving customer-centric digital experiences, and contributing to a greener future, this position warrants your serious consideration.

The organization positions itself as more than just an energy company, but a collective of brands committed to transforming how we power the planet. With a strong emphasis on sustainability and community impact, this is a chance to align your career with a powerful purpose.

Key Advantages for Candidates:

• Purpose-Driven Work: Be part of a company actively working towards a greener, fairer future by moving away from fossil fuels. Your contributions will directly impact the creation of an energy system that benefits both customers and the planet.
• End-to-End Product Ownership: This role offers significant autonomy in shaping the digital sales strategy for key brands like British Gas. You will have the opportunity to define, develop, and optimize product hypotheses into tangible, high-impact features.
• Customer-Centric Innovation: A core aspect of this position is championing customer-centricity. You will leverage market trends, competitor analysis, and deep customer insights to design and deliver exceptional, seamless, and innovative customer journeys that drive conversions.
• Agile Environment & Team Leadership: Working in an agile environment, you will lead and develop a small, high-performing team. This is a chance to foster a culture of continuous learning and contribute to the efficient delivery of product features.
• Data-Led Decision Making: The role emphasizes a data-led approach to product optimization. You will have the opportunity to utilize A/B testing, user research, and analytics to inform decisions and drive measurable growth.
• Flexibility and Well-being: The company demonstrates a strong commitment to supporting its employees' diverse realities. This includes offering flexibility in work arrangements (hybrid, with potential for compressed hours) and a comprehensive total rewards package designed to support financial, physical, and emotional well-being.
• Career Growth and Development: The organization explicitly states that your growth is non-negotiable, suggesting a commitment to professional development and upward mobility within the company.
• Diverse and Inclusive Culture: The company actively seeks individuals who will add to their culture, celebrating differences and fostering a sense of belonging. This commitment extends to supporting the varied circumstances of their employees.

Key Considerations for Your Career Path:

• E-commerce Expertise is Crucial: A proven track record in e-commerce and digital product management is essential. Candidates should be comfortable with the complexities of online sales, conversion optimization, and customer journey mapping within a digital context.
• Data and Analytics Proficiency: A strong understanding of digital performance metrics, conversion rates, and data-led product optimization techniques (including A/B and multivariate testing) is a must. You should be passionate about using data to drive decisions and demonstrate impact.
• Cross-Functional Collaboration: Success in this role requires strong collaboration skills. You will need to effectively partner with various teams, including UX/UI, Design, Propositions, Content, Marketing, and Technology, to bring products to market.
• Agile Methodology Experience: While advocating for Agile practices is part of the role, prior experience working within an agile framework and familiarity with sprint ceremonies are highly beneficial.
• Strategic Vision and Prioritization: Beyond stakeholder requests, you will be expected to own and prioritize the product backlog based on value versus effort. This requires a strategic mindset and the confidence to push back when necessary.
• User-Centric Mindset: The ability to write effective user stories that prioritize customer needs and a structured approach to moving from hypothesis to tangible outcomes will be key to your success.

In summary, this Senior Digital Product Manager position offers a compelling opportunity for individuals seeking to make a tangible impact in the evolving energy sector. It is ideal for those who are driven by purpose, thrive in collaborative and agile environments, and possess a strong understanding of digital product development and optimization. If you are ready to take ownership, lead a team, and contribute to a more sustainable future, this role could be a significant step in your career journey.