Senior Change Manager

About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today competitive landscape. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner. Key Responsibilities: • Own and manage the Change Management lifecycle (Request, Assess, Authorise, Schedule, Implement, Review). • Evaluate change requests for risk, impact, and urgency; ensure appropriate classification and prioritisation. • Coordinate and chair Change Advisory Board (CAB) and Emergency CAB (eCAB) meetings. • Ensure proper communication of change schedules and impacts to relevant stakeholders. • Collaborate with IT and business teams to ensure that changes are implemented effectively with minimal disruption. • Monitor and report on change activity performance using KPIs and metrics. • Maintain and improve the Change Management policy, process, and supporting tools. • Ensure compliance with audit and regulatory requirements as related to change controls. • Lead continual service improvement efforts for the Change Management process. Required Qualifications and Experience: • ITIL v3/v4 Foundation certification (Advanced ITIL certifications are a plus). • Proven experience (typically 3+ years) in an IT Change Manager or similar role. • Strong understanding of IT Service Management (ITSM) frameworks and best practices. • Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, Jira Service Management). • Solid grasp of infrastructure and application technologies and environments. • Experience working in a regulated or compliance-driven environment (e.g., ISO, SOX, GDPR). Key Skills and Competencies: • Excellent communication, coordination, and stakeholder management skills. • Analytical mindset with strong problem-solving abilities. • Ability to manage multiple changes simultaneously and under pressure. • Attention to detail and a structured approach to work. • Proactive mindset focused on process improvement and service excellence. Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.” Help us run the world's top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.