Senior IT Business Analyst, Bupa

Job Description: Senior IT Business Analyst Salary: From £70,000 plus benefits Contract type: Permanent Shift pattern: Full-time – 37.5 hours per week Location : Hybrid / London based – 2/3 days per week on site We make health happen You’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. This role will provide professional leadership for business analysis skills, tools, methods, processes and resources. Role Overview The primary purpose of the Senior IT BA role is to support and lead the implementation of business change projects that utilise information systems and technologies and deliver sustained improvement to the quality, performance, or efficiency of our services. This applies to whole systems and process change from the analysis of current processes to the design of future processes and the change initiatives required to ensure adoption and usage by our people. How you’ll help us make health happen: Ensuring ITIL service transition techniques are used to deliver successful implementation of all aspects of the service. Collaborate with heads of services, stakeholders, system owners and technical teams to determine the financial, business, and operational requirements and goals for specific projects Work in collaboration with the leadership team to verify the efficiency and effectiveness of existing systems and processes as part of digital transformation journey and develop strategies for improving them. Design methods to improve User Experience (UX) - this involves the design of the entire process of acquiring and integrating a new product/service, including aspects of design, usability and function before delivered to the users. Support Testing and ensure that User Acceptance Testing is hand in hand with the business requirements Support product owners in developing roadmaps. Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative. Key Skills / Qualifications Needed For This Role 5 years’ experience in Business analyst Experience in Merges and Acquisitions Healthcare background preferred – hospital and secondary care Experience and knowledge of change management principles, methodologies and tools, Experience with large-scale organizational change efforts Experience in procurement activity regarding large scale contracts and management of external suppliers Excellent understanding of best practice business analysis methodologies and process mapping and requirements definition and management Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time Job Area: IT Locations: London Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.