Regional Operations Director

This is an exciting opportunity for a seasoned and strategic leader to join Richmond Villages as a Regional Operations Director. If you are passionate about delivering exceptional standards of care and hospitality within an aspirational retirement living environment, this role offers a significant platform to make a real impact.

Richmond Villages is renowned for its commitment to providing a high quality of life for its residents, fostering independence and well-being. As a Regional Operations Director, you will be instrumental in shaping the operational success of multiple villages, ensuring both financial prosperity and unparalleled resident satisfaction.

Advantages for Aspiring Candidates:

• Leadership Impact: This role offers the chance to lead and mentor a team of Village Managers and Heads of Department, driving their development and ensuring the highest standards of operational excellence across designated regions.
• Strategic Influence: You will have the opportunity to shape and implement operational strategies, identify new growth opportunities, and contribute directly to the profitability and customer satisfaction of Richmond Villages.
• Financial Acumen & Growth: With a competitive salary of £80,000 per annum and a discretionary bonus of up to 25%, this position offers substantial financial rewards. You'll also gain valuable experience in budget management and driving financial performance in a thriving sector.
• Career Development: Richmond Villages invests in its people, offering comprehensive induction, ongoing training, and development opportunities to support your career progression within the organization.
• Holistic Benefits Package: Beyond the salary, candidates can expect a strong benefits package including health and well-being tools, a contributory pension scheme, life assurance, individual private medical insurance, and generous annual leave (33 days).
• Meaningful Work: This role is at the forefront of creating vibrant and supportive communities for seniors, directly contributing to their well-being and happiness.

Key Considerations for Your Career Path:

• Operational Excellence: A core requirement is a proven track record in senior operational management, with a strong emphasis on financial management, budget preparation, and performance monitoring.
• Compliance & Risk Management: You will be responsible for ensuring compliance with all regulatory bodies, health and safety legislation, and people legislation. Experience in incident management and mitigating business risks will be crucial.
• Relationship Building: Exceptional relationship building and negotiation skills are essential, as you will be working closely with Village Managers, residents, and potentially external stakeholders.
• Customer Centricity: A deep understanding of customer-centric organizations and a commitment to delivering outstanding care and hospitality are paramount.
• Flexibility & Travel: While the role is home-based, it requires a commitment to visit at least two villages per week, necessitating travel within the designated region.
• Adaptability: The ability to successfully implement new policies and initiatives, manage change effectively, and respond to evolving market trends will be key to success.
• Advantageous Experience: While not strictly mandatory, experience with an NVQ Level 4 Registered Managers Award (or equivalent), formulating policies, and working with health professionals would be highly beneficial.

This is a significant leadership role for an individual with a passion for people and operational success. If you are seeking to leverage your expertise in a dynamic and rewarding environment, the Regional Operations Director position at Richmond Villages presents a compelling career advancement opportunity.