Senior Learning Services Functional Analyst

Are you a seasoned professional in learning services, passionate about shaping exceptional user experiences through strategic design? Capita Public Service presents a compelling opportunity for a Senior Learning Services Functional Analyst to play a pivotal role in a significant, multi-phase transformation initiative. This role offers a chance to contribute directly to the design and implementation of high-quality, user-centric learning services for a key client program.

This position is ideal for individuals looking to make a tangible impact in the public service sector and advance their careers in a dynamic and evolving environment. You will be instrumental in developing Capita's Learning Services service design, ensuring it aligns seamlessly with client requirements and Capita's extensive solution capabilities.

Key Advantages and Career Growth Opportunities:

• Strategic Impact: Directly influence the design and delivery of learning services for a major transformation program. Your work will be visible and contribute to a seamless user experience across Capita and its strategic client.
• Comprehensive Service Design: This role involves deep engagement with the creation of Capita's Service Blueprint and Operating Model, offering a holistic understanding of service delivery architecture.
• Collaborative Environment: Work closely with functional teams, client SMEs, and third-party experts in workshops, fostering a rich learning and collaborative experience.
• User-Centric Focus: The emphasis on user experience means you'll be at the forefront of designing services that are intuitive, effective, and accessible.
• Professional Development: Gain exposure to various aspects of service transition, testing, and early operational rollout, enhancing your expertise in change management and service delivery.
• Exposure to Leading Technologies: Opportunities to work with Capita's solution capabilities, including potential exposure to Oracle Fusion ERP implementations and Government Digital Service (GDS) methodologies.
• Inclusive Culture: Capita champions diversity and inclusion, offering access to Employee Network Groups and a commitment to a barrier-free recruitment process.
• Comprehensive Benefits Package: Enjoy a competitive salary and a benefits package that includes generous holiday entitlement, pension contributions, life assurance, and significant paid parental leave.

Key Considerations for Candidates:

• Experience Required: A strong foundation in Service Design and Operating Model development for Learning Services is essential. Experience within shared service environments and multi-party implementation programs is highly valued.
• Adaptability: Understanding of phased service transitions and interim operating states will be crucial as you navigate the complexities of a large-scale transformation.
• Problem-Solving Prowess: The role demands proactive problem-solving and issue resolution skills, particularly in the context of service design alignment and early operational phases.
• Technical Alignment: The ability to align service design with out-of-the-box technical capabilities of solutions like ERP systems is a key requirement.
• Accessibility Awareness: While desirable, familiarity with WCAG 2.2 Accessibility standards and user experience-based design principles will be a significant asset in creating inclusive services.
• Public Service Context: Awareness of the political and regulatory complexity inherent in public service delivery is beneficial for navigating stakeholder landscapes.

This Senior Learning Services Functional Analyst role at Capita Public Service is more than just a job; it's an opportunity to be a key architect in delivering impactful and user-focused learning services within a significant transformation journey. If you are ready to leverage your expertise and drive innovation, this position offers a rewarding path for career growth and professional fulfillment.