Senior Recruitment & Admissions Assistant (Newcastle, GB)

Salary: £27,319 - £28,031 with progression to £29,588 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 23 January 2026

The Role

We are looking for an additional proactive, positive, customer service focused and collaborative team player to join our International Recruitment Operations team as part of the International Office at Newcastle University.

The International Recruitment Operations team underpins the recruitment of international students with a particular focus on:

Answering enquiries via phone, email, live chat, social media and other channels and providing a first point of contact service for the international recruitment team at Newcastle University. Working collaboratively with admissions, student support and international recruitment teams, including those based overseas, to answer enquiries and actively problem solve, assisting the international student application process. Maintaining accurate and up-to-date enquiry and application records using databases and systems, producing international recruitment and management data reports and co-ordinating international recruitment logistics deliveries for overseas international recruitment activities. Co-ordinating marketing, event and communications activities.

Our ideal candidate will be able to:

Work well in a fast-paced environment, be able to multi-task and manage priorities and deadlines. Focus on delivering an excellent experience for our prospective international students, stakeholders and partners and you will be able to communicate confidently and professionally with a range of different people. Have strong data management and systems skills, be able to work quickly and accurately. Be friendly, positive and proactive; able to problem solve and use initiative while working collaboratively.

This is a great opportunity for the right candidate to work as part of a busy international student recruitment team, with the chance for travel both nationally and internationally on occasion. (although this is not a core part of the role).

Please note

Flexible working is possible but with a minimum of two days in person office days per week; this can be increased as and when required and during busy periods. Due to the nature of the role, there are some periods where annual leave can be restricted – usually in August – September.

To arrange a chat about this vacancy, please contact: Catherine Moat, International Recruitment Operations Manager at [email protected]

The post is full time, permanent.

To apply please upload your CV along with a cover letter, evidencing how your knowledge, skills and experience aligns to the person specification as outlined within job description.

Key Accountabilities

Providing operational support in the field of student recruitment and admissions. This will include customer relationship activity and/or admissions decision making and processing Developing and maintaining effective working relationships with: prospective students, recruitment partners and other external stakeholders; and with colleagues across recruitment, admissions, academic units and central services Communicating with prospective students and their representatives, providing prompt and accurate information, advice and admissions decisions, and delivering an excellent customer experience Maintaining accurate records relating to prospective students, admissions and student recruitment Providing statistical reports, for example, response and turnaround times, origin of enquiries and applications, application, offer, and recruitment trends Developing knowledge and understanding of prospective students, recruitment partners, and global higher education systems and qualifications Maintaining operational systems and processes and ensuring compliance with policy and procedures Contributing to the effective and efficient running of the service through a collaborative team approach, providing assistance to colleagues as appropriate Providing assistance to, and cover for, other areas of Student and Academic Services and International Office as required Posts based in the international recruitment operations team can sometimes require occasional national and/or overseas travel Leave may be restricted during periods of peak workload for student recruitment and admissions. The main peak period is August – September

The Person (Essential)

Knowledge, Skills and Experience

Proven experience of working in a busy, high volume, customer focused environment Ability to work both independently and flexibly as part of a multi-disciplinary team. Ability to use initiative and prioritise own workload in a dynamic environment Ability to build and maintain strong internal and external working relationships, and to work in a confidential and discrete manner Ability to assimilate a wide range of, sometimes complex, information and provide support and advice to prospective students, staff and stakeholders as appropriate. This will include the ability to interpret and apply knowledge of a range of policies, procedures, regulatory and legislative matters Strong attention to detail with a commitment to data accuracy and integrity Ability to work quickly and accurately to strict deadlines Excellent IT skills and the ability to work with a range of digital systems Experience of using large digital systems to input data, maintain records, extract information and produce documents and reports Excellent organisational and administrative skills Excellent written and verbal communication and interpersonal skills, including those relating to tact and discretion, and the ability to relate to, and interact with, persons with diverse cultural backgrounds Experience of student recruitment, international engagement, admissions or related areas in the HE sector or a comparable business environment (desirable)

Attributes and Behaviour

A customer focused approach and a dedication to providing an excellent service to colleagues, students and stakeholders. A proactive approach to problem solving. Works collaboratively in a team; respects the value that different views bring to the team. Is committed to getting the job done well, co-operates with others in achieving targets and takes responsibility for achieving own targets. Projects a positive attitude through personal confidence and enthusiasm; inspires the trust and confidence of others.

Qualifications

Educated to A Level or equivalent

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe.

Requisition ID: 28986