Service Desk Shift Analyst

Opportunity Review: Service Desk Shift Analyst - Portsmouth

For individuals looking to launch or advance their career in the IT support sector, the Service Desk Shift Analyst role at Babcock offers a compelling and dynamic opportunity. This position, based at their Lakeside site near Portsmouth, Hampshire, is designed for motivated individuals who are eager to be the first line of defence in a fast-paced technological environment.

Key Advantages for Candidates:

• Impactful Work: This isn't just an IT support role; it's an opportunity to contribute significantly to defence, aerospace, and engineering sectors, playing a crucial part in protecting national infrastructure. If you're seeking a purpose-driven career, this role delivers.
• Career Development: Babcock emphasizes excellent development opportunities, suggesting a clear path for growth within the organisation. This is an ideal environment for those looking to build a long-term, rewarding career in a dynamic field.
• Valued Experience: While formal qualifications are secondary to demonstrable experience and a willingness to learn, the essential requirements highlight a focus on practical skills. This opens doors for individuals with solid customer service backgrounds and a genuine passion for IT.
• Comprehensive Benefits Package: Babcock offers a competitive salary and a robust benefits package, including a matched pension scheme, life assurance, health and wellbeing support (Digital GP, health checks), an employee share scheme, and opportunities for holiday trading. This reflects a commitment to employee wellbeing and financial security.
• Hybrid Working Flexibility: The role offers hybrid working arrangements, providing a balance between in-office collaboration and remote work, particularly beneficial for weekend or bank holiday shifts.
• Structured Shift Pattern: A 4 days on / 4 days off shift pattern, operating between 6:30 am and 8:30 pm, provides a predictable and structured work schedule, which can be advantageous for personal planning.

Key Considerations for Candidates:

• Shift Work: The role operates on a 4 days on / 4 days off pattern, which requires adaptability to working non-traditional hours, including early mornings and evenings. Candidates should assess if this schedule aligns with their lifestyle and commitments.
• Security Clearance: A critical requirement for this position is the ability to achieve and maintain Standard (BPSS) / Security Check (SC) security clearance. This process involves thorough vetting and may be influenced by factors such as place of birth, nationality, and residency. Potential applicants should familiarize themselves with the requirements and implications of obtaining security clearance.
• IT Fundamentals: While a formal IT degree isn't mandatory, a strong interest or passion for IT, coupled with familiarity with ticketing systems, Active Directory, and Microsoft applications, is essential. Candidates should be prepared to demonstrate their existing knowledge and commitment to IT.
• Customer Service Focus: The role is deeply rooted in providing excellent customer service. Candidates with strong communication skills and a proactive approach to problem-solving will thrive in this environment, as they will be the primary point of contact for IT issues.

The Service Desk Shift Analyst position at Babcock presents an excellent opportunity for individuals who are passionate about technology and committed to providing exceptional support. If you are looking for a role that combines meaningful work with professional development and a supportive benefits package, this opportunity is certainly worth exploring.