Regional Desktop Support Analyst

Regional Desktop Support Analyst Opportunity at Babcock International

Are you a skilled IT professional with a passion for keeping critical systems operational? Babcock International is seeking a dedicated Regional Desktop Support Analyst to join their vital team at RAF Brize Norton, near Carterton, Oxfordshire. This is a unique opportunity to leverage your technical expertise in an environment that directly contributes to national security and defence.

This full-time, permanent role offers a competitive salary and a comprehensive benefits package, making it an attractive prospect for career-driven individuals. If you're looking to make a tangible impact and grow within a forward-thinking organisation, read on to discover the advantages and key considerations for this exciting position.

Why This Role Stands Out:

• Meaningful Impact: Directly support the nation's defence by ensuring critical IT infrastructure functions seamlessly. Your work will empower those who protect us.
• Career Growth: Babcock International is committed to employee development. This role provides a platform for you to expand your technical skills in a dynamic and evolving IT landscape.
• Comprehensive Benefits: Beyond a competitive salary, you'll enjoy a generous holiday allowance, a matched contribution pension scheme with life assurance, access to Aviva DigiCare+ for your well-being (including a Digital GP, annual health checks, and nutritional consultations), an employee share scheme, and payment of professional fees.
• Work-Life Balance Support: Babcock values its employees and offers initiatives like a "Be Kind Day" for volunteering, holiday trading options, and a commitment to discussing flexible working patterns during the interview process.
• Valued Difference: Babcock embraces diversity and inclusion. While specific qualifications are beneficial, they emphasize experience and a willingness to learn, encouraging candidates from various backgrounds to apply.

Key Considerations for Potential Candidates:

• Security Clearance: This role requires the successful candidate to achieve and maintain Standard (BPSS) and Security Check (SC) security clearance. Candidates should be aware of the implications of their place of birth, nationality, current or former citizenship, and residency on eligibility for these clearances.
• Location and Travel: The primary base for this role is on-site at RAF Brize Norton. However, be prepared for travel to other sites within the region as part of your responsibilities.
• Technical Foundation: A strong background in second-line desktop support is essential. Key skills include:
  • Experience in a Service Delivery environment, ideally with ITIL processes.
  • Proven ability to meet Service Level Agreements (SLAs).
  • Proficiency in supporting Windows 10 environments.
  • Experience configuring and supporting business-use mobile devices.
  • Strong troubleshooting skills across PCs, laptops, printers, LAN connectivity, and videoconferencing systems.
• Proactive Approach: The description highlights maintaining and improving desktop environments, suggesting a proactive rather than purely reactive approach to support will be highly valued.

This Regional Desktop Support Analyst position at Babcock International is more than just a job; it's an opportunity to contribute to a critical mission while building a rewarding career. If you possess the required technical acumen, a commitment to service excellence, and are ready to embrace a role with significant purpose, this could be the perfect next step in your IT career journey.