Service Leader (Coventry, England, GB)

Elevate Your Career as a Service Leader with Schindler in Coventry

Are you a driven and experienced leader with a passion for operational excellence and customer satisfaction? Do you aspire to contribute to a company that makes a tangible difference in the daily lives of millions? Schindler, a global leader in elevators, escalators, and moving walks, is seeking a dynamic Service Leader to join their team in the Midlands & South West Region, based in Coventry, England.

This is an exceptional opportunity to join a purpose-driven organization with a rich legacy dating back to 1874. Schindler's commitment to innovation, safety, and high ethical standards translates into a meaningful work environment where your contributions directly enhance urban quality of life, making spaces more accessible, inclusive, and sustainable.

What the Role Entails:

As a Service Leader, you will be the primary point of contact for customers within your designated business unit and will oversee Field Operations in your geographical area. Your core responsibility will be to manage all resources effectively to meet branch business targets and ensure unparalleled customer satisfaction. This is a full-time, permanent position offering a significant opportunity for impact and growth.

Key duties and responsibilities include:

• Strategic Resource Management: Optimizing the deployment of service engineers and technicians by meticulously planning personnel needs, route organization, workloads, and training initiatives. You'll ensure the right skills are matched with route requirements and foster a strong team spirit.
• Portfolio Management: Overseeing the entire maintenance portfolio, from contract acceptance to the final collection of payments, including proactive follow-up actions.
• Commercial Acumen: Driving repair sales targets and managing chargeable repairs from offer to completion, while diligently controlling costs for non-chargeable repairs.
• Leadership & Development: Providing strong leadership to engineers and technicians, focusing on customer and employee satisfaction, adding value to the business, ensuring quality of work, and enhancing operational efficiency.
• Customer Relationship Management: Proactively managing customer claims and complaints to swift and satisfactory resolutions.
• Quality & Safety Assurance: Conducting regular quality and safety audits and inspections to uphold service levels and customer satisfaction, ensuring strict adherence to Occupational Health, Safety, and Environmental policies.
• Problem Resolution: Identifying and resolving issues with equipment ("sick or rogue units"), supervising repair work, and developing strategic plans for unit recovery.
• Sales Support: Actively participating in sales lead activities to recover lost business and convert new Schindler products approaching warranty expiration.
• Employee Growth: Supporting on-the-job training and skill development for employees, including safety training and toolbox talks, in coordination with relevant specialists.
• Communication & Engagement: Conducting regular team meetings and one-to-one sessions to ensure alignment and continuous improvement.

Advantages for Your Career Path:

Schindler offers a compelling proposition for ambitious professionals looking to advance their careers:

• Meaningful Impact: Contribute to a company whose products and services are essential to the daily lives of billions, directly enhancing urban quality of life and promoting sustainability.
• Career Development: Schindler is committed to your growth. They provide the support, training, and resources necessary to develop your skills and build a rewarding and fulfilling career.
• Diverse & Supportive Culture: Join an inclusive environment that celebrates diversity and ensures everyone feels valued, supported, and empowered.
• Industry Leadership: Become part of a global leader that is constantly innovating and setting new standards in safety and sustainability.
• Long-Term Legacy: Be part of a company with a rich history and a clear vision for the future, shaping the sustainable cities of tomorrow.

Key Considerations for Candidates:

To thrive in this role, candidates should possess a strong foundation in leadership and operational management:

• Educational & Experience Requirements: A degree qualification (or equivalent) in a relevant technical or business discipline is preferred. A proven track record of five to seven years running a service business unit in a related industry is essential.
• Leadership & Customer Focus: Demonstrable experience in managing the customer interface and a proven track record in a management/leadership role are critical.
• Financial Acumen: Experience with P&L responsibility is a key requirement, indicating a strong understanding of financial drivers and business performance.
• Industry Knowledge: While knowledge of the lift industry or Facilities Management is highly desirable, a strong technical and commercial awareness related to these sectors will be advantageous.
• Technical Skills: SAP experience is considered beneficial.
• Communication & Interpersonal Skills: Excellent communication skills are paramount, with a proven ability to build strong networks and relationships with both internal and external stakeholders.
• Problem-Solving & Decision Making: Sound decision-making capabilities and excellent problem-solving skills are necessary to navigate the complexities of the role.
• Attention to Detail & Resilience: Strong attention to detail, excellent written and verbal communication, and the ability to perform under pressure and meet deadlines are essential.
• Mobility: A willingness to travel as required is important.

This Service Leader position offers a unique chance to combine your leadership expertise with a purpose that resonates globally. If you are ready to take the next step in your career and contribute to a company that is truly elevating the world around us, consider joining #TeamSchindler.