Service Reliability Engineer (GNSP)

Review: Network Operations Engineer - Service Reliability at Sky

This opportunity at Sky, Europe's leading entertainment brand, presents a compelling role for a skilled Network Operations Engineer within their Service Reliability team. If you are a proactive and technically adept network professional looking to make a tangible impact in a dynamic, 24/7 operational environment, this position warrants serious consideration for your career advancement.

Advantages for Potential Candidates:

• High Impact & Visibility: You will be at the forefront of ensuring the stability and performance of Sky's extensive telecommunications network. This means your contributions will directly affect millions of customers and the seamless delivery of Sky's top-quality entertainment and news services.
• Technological Exposure: The role requires interaction with a broad spectrum of network technologies, including IP core, access, transmission, cloud, and ISP services. This breadth of experience, coupled with an understanding of other network domains, offers an excellent platform for developing a comprehensive understanding of complex network architectures.
• Professional Development: Sky's emphasis on supporting its employees suggests ample opportunities for learning and growth. The mention of professional-level technical knowledge (e.g., CCNP, NSE) indicates a commitment to fostering advanced skill sets. The fast-paced environment and willingness to adapt to evolving technologies also promise continuous learning.
• Collaborative Team Environment: Working within a "close-knit team" and a dedicated "Service Reliability" department fosters a sense of camaraderie and shared responsibility. This is crucial in an operational role where teamwork is vital for effective incident management and resolution.
• Diverse and Inclusive Culture: Sky's commitment to diversity and inclusion, recognized by The Times and Stonewall, creates an environment where you can bring your authentic self to work. This focus on employee well-being and societal contribution is a significant advantage for long-term job satisfaction.
• Hybrid Working Model: The adoption of hybrid working offers a desirable balance between in-office collaboration and remote flexibility, a key consideration for many professionals today.

Key Considerations for Your Career Path:

• 24/7 Operational Demands: This role is a critical 24/7 operational contact point. Candidates must be prepared for and comfortable with the demands of an always-on environment, including shift work and incident response outside of standard business hours. This is a core aspect of ensuring service reliability.
• Proactive Problem-Solving: The description emphasizes the need for excellent problem-solving skills and a proactive approach. Success in this role will hinge on your ability to anticipate issues, quickly diagnose faults, and implement effective solutions, often under pressure.
• Technical Acumen & Tool Proficiency: Strong technical understanding of telecoms networks, particularly in IP routing, switching, and security, is essential. Proficiency with CLI and various network monitoring and ticketing tools (Comarch, Sev-One, Spark) is a prerequisite. Candidates with a strong foundation in service provider network technologies will find this role particularly engaging.
• Adaptability and Resilience: The role operates in a fast-paced environment with evolving technologies. A willingness to learn, adapt, and remain calm under pressure is paramount. You'll be executing repair actions from established playbooks and supporting change activities, requiring both technical skill and mental fortitude.
• Communication Skills: Effective communication is highlighted as essential. You will be liaising with internal teams, third parties, and suppliers, making clear and concise communication vital for efficient incident coordination and resolution.
• Location and Hybrid Working Nuances: While hybrid working is offered, understanding the specifics of how this applies to your role and the team's rhythm will be important. The Brick Lane office location provides a vibrant London setting.

In conclusion, this Network Operations Engineer position at Sky offers a fantastic opportunity for ambitious network professionals to contribute to a leading entertainment brand while honing their technical expertise in a supportive and forward-thinking environment. If you are ready to embrace the challenges of network reliability and thrive in a dynamic operational setting, this role could be a significant stepping stone in your career.