Service & Selling Coach reference: R-192659

This role as a Service & Selling Coach at John Lewis offers a unique opportunity to shape the exceptional customer experience that the brand is renowned for. If you're passionate about developing others and driving service excellence, this position could be a significant step in your career.

Advantages for Potential Candidates:

• Impactful Role: You'll be at the forefront of delivering unparalleled customer service, directly influencing customer loyalty and trust. This is a chance to make a tangible difference.
• Development Focus: This position is inherently about growth. You'll have the opportunity to hone your coaching and training skills, becoming an expert in developing talent within a prestigious retail environment.
• Learning and Innovation: The role involves staying current with evolving retail technologies and learning platforms, ensuring you remain at the cutting edge of your profession.
• Ownership and Reward: As part of the John Lewis Partnership, you'll become a co-owner. This unique model means you share in the rewards and successes of one of the UK's largest employee-owned businesses, fostering a strong sense of belonging and purpose.
• Career Progression: Gaining experience in training and development within a leading retail organisation like John Lewis can open doors to a variety of leadership and specialist roles within the Partnership.
• Night Premium: For those willing to work during specific late-night hours (22:00 - 06:00), there's an attractive Night Premium of £4.00 per hour, offering an additional financial incentive.

Key Considerations for Your Career Path:

• Coaching and Training Expertise: Your ability to deliver engaging and effective training, both individually and in groups, is paramount. This role will allow you to deepen your expertise in various coaching methodologies and feedback techniques.
• Customer Service Acumen: A strong foundation in customer service and a passion for exceeding expectations are essential. This role will challenge you to translate this passion into actionable training for others.
• Adaptability and Creativity: The need to cater to different learning styles and to creatively deliver training means you'll need to be adaptable and innovative in your approach, a valuable skill in any career.
• Technical Aptitude: You'll be instrumental in training Partners on new technical tools, apps, and learning platforms. This requires a willingness to embrace and understand new technologies.
• Stakeholder Collaboration: While not always essential, experience in stakeholder management is a distinct advantage. Building relationships with colleagues and subject matter experts will be key to your success and future growth.
• Understanding the Partnership Model: Familiarise yourself with the employee-owned structure of the John Lewis Partnership. This ethos of shared responsibility and reward is central to the company culture and a significant career differentiator.

This role is an excellent platform for individuals looking to build a career in learning and development within a customer-centric, employee-owned organisation. It offers the chance to cultivate valuable skills, contribute to a cherished brand's success, and be part of a truly unique business structure.