Gateway Service Advisor

Barclays is seeking dedicated individuals to join their team as Gateway Service Advisors in Northampton. This role presents a fantastic opportunity for those passionate about client service and technical problem-solving within a dynamic, client-focused environment. As a Gateway Service Advisor, you will be the crucial first point of contact for clients, instrumental in resolving a wide range of financial and technical queries via email and phone.

Why This Role is a Great Career Move:

• Client Impact: You'll be at the forefront of delivering exceptional client experiences, directly contributing to their satisfaction and trust in Barclays.
• Skill Development: This position offers a robust platform to hone your communication, analytical, and problem-solving skills. You'll gain invaluable experience in handling complex financial and technical issues.
• Collaborative Environment: Work closely with various internal teams, fostering a deeper understanding of the banking ecosystem and enhancing your collaborative abilities.
• Technical Acumen: For those with a technical inclination, there's ample opportunity to deepen your understanding of e-commerce transaction flows, payment mandates, integration methods like APIs, and potentially gain exposure to SQL and Linux environments.
• Professional Growth: Barclays emphasizes continuous learning and development, providing pathways to enhance your customer service expertise and industry knowledge.
• Structured Career Path: The description outlines clear expectations for individual contributors and potential leadership roles, offering visibility into career progression within the organization.

Key Considerations for Aspiring Candidates:

To thrive as a Gateway Service Advisor, consider the following qualifications and attributes:

• Core Competencies: A strong track record of handling email and phone communications with professionalism and efficiency is essential. You'll need excellent verbal and written communication skills, with the ability to adapt your approach to different audiences.
• Problem-Solving Prowess: The role demands sharp analytical and problem-solving skills to conduct in-depth technical analysis, troubleshoot effectively using various tools, and deliver impactful solutions.
• Technical Foundation: Proficiency in Microsoft Office, particularly Excel for data analysis, is a baseline requirement.
• Organizational Agility: The ability to manage multiple tasks and challenges in time-sensitive situations while adhering to compliance and governance standards is critical.

Highly Valued (but not always mandatory) Skills:

• Previous experience in a customer-facing or servicing role.
• Understanding of e-commerce transaction flows and payment mandates (e.g., Strong Customer Authentication - SCA).
• Familiarity with integration methods like APIs and Hosted Payment Pages (HPP).
• Experience with data and systems, including basic SQL for querying and reporting, and comfort with Linux command-line operations and log analysis.

Assessed Skills: Be prepared for assessments that may cover critical skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job-specific technical abilities.

This role offers a chance to become an integral part of a respected financial institution, contributing to their commitment to service excellence. If you are motivated by client satisfaction, enjoy tackling complex problems, and are eager to grow your career in a supportive and professional setting, this Gateway Service Advisor position in Northampton is an opportunity worth exploring.