Services Operations Sanctions Director – Level 2 Payments Lead

Embark on a significant leadership opportunity within a globally recognized financial services powerhouse. This role is crucial to the operational integrity and strategic advancement of the Services Sanctions Operations function. If you are a seasoned operations leader with a passion for compliance, risk management, and driving team excellence, this position offers a compelling platform for impact and growth.

The Opportunity: Lead Global Sanctions Operations

As a Senior Services Operations Manager, you will be at the forefront of managing critical sanctions disposition processes for a vast global network. This is a high-impact role where you will directly lead a substantial team, ensuring best-in-class client service while rigorously upholding the firm's risk appetite and compliance frameworks. You'll be instrumental in transforming sanctions processes into a competitive advantage through efficient technology, agile operations, and a robust risk and control environment.

Key Advantages for Potential Candidates:

• Global Impact & Scale: Manage operations that span 90+ countries, directly influencing the firm's ability to serve clients with complex local and cross-border needs.
• Strategic Leadership: Play a pivotal role in developing and executing a strong digital agenda and driving innovation within the Services Sanctions Operations.
• Career Development: Opportunities to lead and develop a large, diverse team (circa 300+ employees), fostering employee engagement and career progression.
• Risk & Compliance Expertise: Deepen your knowledge and experience in managing complex regulatory and compliance matters within a leading financial institution.
• Cross-Functional Collaboration: Work closely with various internal departments including Risk, Compliance, Financial Crime, and Client Service teams, building a strong network and enhancing your influence.
• Continuous Improvement: Drive operational efficiency, process excellence, and change management initiatives in a fast-paced, dynamic environment.
• Executive Visibility: Represent the Sanctions Operations function on critical matters and liaise with internal audit and compliance assurance teams.
• Competitive Compensation & Benefits: A role that comes with a competitive salary, annual reviews, generous holiday allowance, performance bonuses, private medical insurance, pension plan, paid parental leave, and employee discounts.
• Hybrid Working: Benefit from a hybrid work model, offering flexibility with up to 2 days working from home per week.
• Inclusive Culture: Join a company committed to fostering an environment where everyone feels comfortable being their authentic selves.

Key Considerations for Your Career Path:

• Extensive Leadership Experience: This role requires a proven track record of managing large teams and driving performance in control, risk, or compliance functions.
• Regulatory & Transaction Banking Acumen: Strong experience in transaction banking products and handling regulatory/compliance matters is essential.
• Strategic Thinking & Problem Solving: The ability to synthesize complex information, prioritize effectively, and devise pragmatic solutions for highly impactful issues is critical.
• Stakeholder Management: Success hinges on your ability to build strong relationships, gain buy-in from a wide range of stakeholders, and influence decision-makers.
• Adaptability & Resilience: You must be comfortable operating in a fast-paced environment, juggling multiple priorities, and embracing new challenges with a mature and adaptable approach.
• Process Improvement Mindset: A demonstrated ability to drive process excellence and implement sustainable change is highly valued.
• Advanced Education/Certifications (Advantageous): While a Bachelor's degree is preferred, an advanced degree (Masters, MBA) or a certification like ACAMS would be a significant asset.

This Senior Services Operations Manager position represents a significant career opportunity for an ambitious and experienced leader. It offers the chance to make a tangible difference in a critical area of a global financial institution, while continuously developing your leadership and operational expertise. If you are ready to take on a role with substantial responsibility and broad impact, this opportunity at Citi is certainly worth exploring.