Soft Services Manager reference: 140982

Exciting careers.At Sodexo, were passionate about delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. We are currently seeking a dedicated and dynamic Soft Services Manager to join our team in Salford.What we offer:Working with Sodexo is more than a job; its a chance to be part of something greater. Youll belong in a company and team that values you for you; youll act with purpose and have an impact through your everyday actions; and youll be able to thrive in your own way. In addition, we offer:Flexible and dynamic work environmentCompetitive compensationAccess to ongoing training and development programsCountless opportunities to grow within the companyFull trainingWe also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!Job IntroductionAs a Soft Services Manager at Sodexo in Salford, you are also a strong multitasker and quality of life improver. You will be responsible for the sites efficient management, continuous improvement, profitability, and operational excellence. No detail escapes your attention, and your leadership style will motivate and uplift your team. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.The ideal candidate will be an experienced Soft Services Manager who has both catering and cleaning management experience. A proven track record in facilities management would be perfect.Main ResponsibilitiesWhat youll do:Assist in managing on-site services to meet agreed standards, helping ensure deadlines and targets are met under the guidance of the General Services Manager (GSM).Support the efficient management of costs to help ensure contract profitability.Be a point of contact between the client(s) and the team when the GSM is unavailable.Help deliver Sodexo services and support teams to meet agreed service levels and standards as directed by the GSM.Promote Sodexo strategies and best practices within the team to help meet the companys mission and values.Follow company policies and procedures, ensuring statutory requirements are met and deadlines are adhered to.Assist in leading and motivating a team to meet the required service standards and quality.Support the GSM in understanding and responding to client needs and help contribute to business strategies.Contribute ideas for continuous improvement in people, processes, and services.What you bring:Previous experience in an operational role within a similar environment, managing contracts or services.Experience working with or leading teams, particularly those working across multiple shifts or services.Basic understanding of financial information and how it applies to contract management.Strong communication skills.Able to meet performance standards in areas like health and safety, hygiene, and service quality.Capable of handling multiple tasks and shifting priorities.Ability to collaborate with other service providers and teams.Willingness to learn and develop within the role, identifying areas for personal training and growth.Self-motivated and capable of working independently within a team.IOSH qualification (or willingness to work towards).Food Safety experience or knowledge.Previous experience in delivering training is a plus.