Specialist Customer Care reference: 0000079382

Discover a Fulfilling Career: Specialist Customer Care Colleague at Barclays

Are you seeking a role where your dedication to helping others makes a tangible difference? Barclays is actively seeking a Specialist Customer Care Colleague to join their Manchester-based team. This is a unique opportunity to be at the forefront of customer support, engaging in sensitive and often life-changing conversations with empathy and professionalism. If you're driven by the desire to positively impact lives while cultivating your own professional growth, this role offers a compelling career path.

Why This Role is an Excellent Career Move:

• Meaningful Impact: Directly support vulnerable customers during their most challenging moments, providing reassurance and care through outbound wellbeing calls and expertly handled interactions.
• Skill Development: Cultivate invaluable skills in resilience, empathy, and leadership. The nature of the role demands a high degree of emotional intelligence and problem-solving, which will significantly enhance your professional toolkit.
• Colleague Support: Play a key role in fostering a supportive team environment by sharing guidance and best practices for handling complex situations, promoting a unified approach to customer care.
• Career Progression: This role provides a solid foundation for a career in customer service excellence. You'll gain experience in resolving complex issues, identifying areas for process improvement, and contributing to strategic recommendations, paving the way for future advancements within Barclays.
• Learning & Development: You will have the opportunity to develop in-depth technical knowledge and experience within your assigned area of expertise. Furthermore, there's a clear emphasis on understanding how your role integrates with the wider organisation and its objectives.

Key Considerations for Aspiring Candidates:

To excel in this position, candidates should possess a strong foundation in several core competencies:

• Resilience: The ability to remain calm, focused, and professional when navigating emotionally intense and challenging customer interactions is paramount.
• Empathy: Demonstrating genuine care, understanding, and building trust through compassionate communication is essential when supporting vulnerable individuals.
• Teamwork: A collaborative spirit and the willingness to support and guide colleagues are vital for creating a cohesive and effective customer care environment.
• Customer Service Excellence: Proven experience in delivering exceptional, customer-focused service across various communication channels (chat, email, phone) is a significant advantage.
• Telephony Proficiency: Confidence and competence in managing phone-based interactions, particularly in high-pressure or sensitive scenarios, are crucial.
• Understanding of Vulnerability: Prior experience or a strong understanding of how to support vulnerable individuals with empathy and care is highly valued.

Beyond these core skills, Barclays may also assess your capabilities in areas such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology. Strong analytical skills and the ability to make evaluative judgments based on factual information will be beneficial.

This role offers a structured environment where you can develop your technical expertise, act as an advisor, and influence decision-making within your area. You will be expected to take ownership of your responsibilities, embed new policies, and contribute to the continuous improvement of customer care processes. If you are someone who thrives on making a difference and is committed to upholding the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, then this opportunity is designed for you.