Specialist Design Engineer, Voice

Opportunity Review: Microsoft Teams Direct Routing & Operator Connect Specialist

This role presents an exciting opportunity for seasoned professionals in the Unified Communications (UC) space to play a pivotal part in BT's significant expansion in Microsoft Teams. As the industry shifts towards cloud-based solutions, BT is at the forefront of enabling seamless PSTN connectivity and enhancing the end-to-end customer experience for its business clients. If you're passionate about driving innovation in enterprise voice solutions and shaping the future of communication, this position warrants your close attention.

Key Advantages for Candidates:

• Impactful Role: You will be a crucial Subject Matter Expert, directly influencing BT's strategic direction in a high-growth area. Your work will be instrumental in delivering innovative and cost-effective solutions for a wide range of BT business customers.
• Cutting-Edge Technology: This role offers hands-on experience with Microsoft Teams Direct Routing and Operator Connect, as well as exposure to hybrid cloud platforms like Zoom. You'll be designing, deploying, and supporting advanced solutions within Azure, keeping you at the leading edge of UC technology.
• Career Development: BT is committed to providing world-class training and development opportunities. This role offers a platform to deepen your expertise, stay abreast of industry trends, and potentially earn externally recognised credentials.
• Flexible Working: With a hybrid working model of 3 days in the office and 2 days remote, this role offers a good balance between collaborative in-office engagement and individual focus from anywhere. Multiple locations across the UK are available, providing geographical flexibility.
• Comprehensive Benefits Package: Beyond a competitive salary and bonus potential, BT offers a robust pension scheme, life assurance, exclusive colleague discounts, and generous annual leave. Notably, BT is introducing progressive family leave policies and enhanced women's health support, demonstrating a commitment to employee well-being.
• Contribution to Innovation: You'll have the chance to drive efficiency, scalability, and proactively enhance the architecture to improve customer experience. This includes exploring automation and the re-use of technical designs.
• Collaborative Environment: The role necessitates working closely with a variety of internal teams (security, networks), suppliers, and third parties, fostering a collaborative and dynamic work environment.

Key Considerations for Candidates:

• Expertise Required: This is a senior-level role demanding expert knowledge in Microsoft Teams, Skype for Business, or Office 365, including Direct Routing and Operator Connect. A strong understanding of enterprise voice portfolios, market trends, and consulting/design/delivery/migration of voice solutions is essential.
• Technical Design and Support Acumen: You must be adept at producing detailed technical design documents and considering the entire lifecycle of a solution, from deployment to in-life support, ordering, and fault resolution. Experience with Audiocodes SBCs and Azure hosting environments is highly relevant.
• Understanding of Commercial Models: A solid grasp of wholesale/direct consumption models and how API changes impact different lines of business is a prerequisite.
• Proactive Engagement: The role involves engaging directly with customers to provide expertise and consultancy, particularly in assisting with "must-win" opportunities. You'll also be responsible for 4th-line support to key stakeholders.
• Adaptability and Continuous Learning: The UC landscape is constantly evolving. Candidates must demonstrate a passion for working with new technologies and a commitment to maintaining awareness of technical trends and innovation.
• Diverse Experience Valued: BT actively encourages applications from individuals with diverse backgrounds, even if not every single requirement is met. They are committed to building an inclusive and authentic workplace.

This opportunity is ideal for an ambitious and technically proficient individual looking to make a significant impact within a leading telecommunications company. If you possess the required expertise and are eager to contribute to BT's digital transformation, this role offers a compelling career advancement path.