Student Centre Assistant

Review of the Student Centre Assistant Opportunity at Aston University

This role within Aston University's Student Solutions Centre Team presents a compelling opportunity for individuals passionate about student support and administrative excellence. As a Student Centre Assistant, you will be at the forefront of delivering a high-quality, consistent, and seamless support experience for students throughout their academic journey. This position is ideal for those who thrive in a dynamic, service-oriented environment and are eager to contribute to a positive student life.

Key Advantages for Candidates:

• Impactful Student Support: You will play a vital role in providing essential front-line advice and triage to students, directly contributing to their success and well-being. This is an opportunity to make a tangible difference in the lives of students.
• Professional Development: Aston University is committed to your growth, offering excellent training and development opportunities. This allows you to enhance your skills in customer service, administration, and team collaboration, fostering your career progression.
• Vibrant City Centre Location: Situated in the heart of Birmingham, Aston University boasts a dynamic and vibrant campus with excellent transport links. This convenient location enhances your daily commute and offers a wealth of city amenities.
• Generous Benefits Package: Beyond the competitive salary of £27,319 to £29,588 per annum, the university offers a generous annual leave scheme (25 days bookable leave plus 13 days bank holiday and University Closure days), everyday discounts, family-friendly policies, and discounted access to on-site gym and pool facilities.

Key Considerations for Your Career Path:

• Customer Service Focus: A passion for customer service and experience is paramount. You will be the initial point of contact for students, requiring exceptional communication skills, empathy, and a proactive approach to resolving queries efficiently and effectively.
• Administrative Proficiency: Strong administrative expertise is essential. The role involves providing reliable and efficient support to specialist staff and their service functions. Attention to detail and organizational skills will be crucial.
• Team Collaboration: Proven team-working skills are vital. You will be part of a team focused on service delivery in a fast-paced environment, requiring effective liaison with wider teams to ensure comprehensive query resolution.
• Flexibility: While the role is hybrid with the majority of time on campus, a flexible approach to work is expected, including occasional evening and weekend commitments when necessary. This adaptability will be key to meeting the needs of the student community.

This Student Centre Assistant position offers a rewarding career path for individuals who are dedicated to student success and possess strong interpersonal and administrative abilities. If you are looking to contribute to a supportive and dynamic university environment, this opportunity warrants your serious consideration.