Student Support Officer, Edge Hill University

Opportunity Review: Student Support Role at Edge Hill University

This role at Edge Hill University presents a compelling opportunity for individuals passionate about student success and dedicated to fostering an inclusive and supportive academic environment. As a key member of the Student Support Team, you will play a vital role in ensuring students receive timely and effective assistance, ultimately contributing to higher retention rates and academic achievement.

The core of this position revolves around proactive identification and support for students facing challenges or at risk of disengagement. This involves not only direct student interaction but also the crucial task of streamlining and developing processes to ensure early intervention. If you are someone who thrives on making a tangible difference in the lives of others and enjoys the challenge of systemic improvement, this role could be an excellent fit for your career trajectory.

Key Advantages for Candidates:

• Meaningful Impact: Directly contribute to student retention and success, making a profound difference in their academic journeys and future prospects.
• Professional Development: Engage in a dynamic environment that encourages initiative, problem-solving, and the application of innovative solutions. The emphasis on anticipating student needs and initiating support strategies fosters continuous learning and skill enhancement.
• Diverse and Inclusive Environment: Work with and support students from a wide range of backgrounds, including underrepresented groups. This role offers the chance to actively contribute to breaking down barriers to success and promoting equity within higher education.
• Comprehensive Benefits Package: Edge Hill University offers an attractive package including generous annual leave (36 days), discounted leisure facilities, a staff benefits scheme with high street discounts, and an employee assistance programme providing confidential support.
• Career Growth Potential: The university is committed to staff development, offering a wide range of programmes to enhance your career. This role provides a solid foundation for growth within the student support sector.
• Supportive Work Environment: The university boasts an award-winning campus and is a recognized leader in higher education, providing a stable and inspiring place to work. The provision of automatic enrolment into the Local Government Pension Scheme with a significant employer contribution further underscores their commitment to employee welfare.

Key Considerations for Your Career Path:

• Proactive & Solution-Oriented Mindset: The role demands a forward-thinking individual who can anticipate needs and proactively develop solutions. If you enjoy identifying challenges and devising effective strategies, you will find this role highly rewarding.
• Organizational & Interpersonal Skills: Strong organizational, prioritization, and planning skills are paramount, especially in managing a student caseload within set timeframes. Excellent interpersonal and communication skills are essential for building rapport with students and collaborating effectively with colleagues across different departments.
• Resilience & Adaptability: Working under pressure and managing complex situations are integral to this role. Demonstrating resilience and adaptability to shifting priorities and diverse student needs will be crucial for sustained success.
• Commitment to Continuous Improvement: A desire to streamline and develop processes will be highly valued. This role offers an opportunity to shape and enhance support systems, contributing to the overall efficiency and effectiveness of student services.

This position is ideal for experienced professionals who are driven by a passion for student welfare and possess the skills to navigate complex challenges within a supportive and engaging university setting. If you are looking to advance your career in student support and make a significant positive impact, this opportunity at Edge Hill University is certainly worth exploring.